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- Tasks: Be the go-to person for handling and resolving customer complaints effectively.
- Company: Join a reputable and progressive law firm in Leeds City Centre.
- Benefits: Enjoy a salary of £28,000+, full training, and great benefits.
- Other info: Immediate interviews available with excellent career progression opportunities.
- Why this job: Make a real difference by improving customer service and building relationships.
- Qualifications: Experience in complaints handling and strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Michael Page have registered a new exciting Permanent Complaints Manager Position in Leeds to work for a reputable and progressive Law Firm.
As a Complaints Handler you will be the central point of contact and investigate any complaints coming into the business. You will log each case, correspond with the customer throughout, and handle the case effectively to avoid escalation. You will correspond with customers over letter, phone, and email, support with tracking data, and provide analysis of complaints looking at ways to improve service and procedures. If you are an excellent problem solver and passionate about helping and supporting customers we would love to hear from you!
Profile- Previous complaints and customer service experience
- Excellent written and verbal skills
- Strong communication skills and able to build good working relationships
- Resilient and a positive can-do attitude
- Passionate about delivering the best level of customer service
- An excellent team player
- Salary of £28,000+
- Reputable legal firm in Leeds City Centre
- Full training provided
- Excellent progression and development opportunities
- No shift patterns or weekends
- Good benefits package
- Superb offices and facilities
- Fabulous team and culture
- Immediate interview
Complaints Manager employer: Michael Page Legal
Contact Detail:
Michael Page Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field or join relevant groups on social media. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews! Research the law firm and understand their values and culture. Think about how your experience aligns with their needs, especially in handling complaints and improving customer service.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you've effectively resolved complaints in the past. This will demonstrate your ability to handle the role of Complaints Manager.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the Complaints Manager position. Plus, it shows you're serious about joining our fabulous team and culture!
We think you need these skills to ace Complaints Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous complaints and customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can contribute to our team. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves a lot of correspondence, make sure your written application reflects your strong communication skills. We love clear and professional writing, so double-check for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at our reputable law firm!
How to prepare for a job interview at Michael Page Legal
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Manager inside out. Familiarise yourself with common complaints in the legal sector and think about how you would handle them. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal skills, prepare to demonstrate these during the interview. Practice articulating your thoughts clearly and consider bringing examples of past correspondence or reports you've handled. This will highlight your ability to communicate effectively with customers.
✨Be Ready to Problem Solve
Expect scenario-based questions where you'll need to showcase your problem-solving abilities. Think of specific instances where you've successfully resolved complaints or improved processes. This will illustrate your resilience and positive attitude towards customer service.
✨Emphasise Teamwork
As an excellent team player, be prepared to discuss how you've collaborated with others in previous roles. Share examples of how you’ve built good working relationships and contributed to a positive team culture. This will resonate well with the firm’s values and their focus on teamwork.