At a Glance
- Tasks: Lead customer service and drive positive change in a dynamic manufacturing environment.
- Company: Join a leading SME in the manufacturing and supply chain industry.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Work on-site in Sheffield with a supportive and innovative team.
- Why this job: Make a real impact by enhancing customer experience and operational efficiency.
- Qualifications: Proven leadership experience in manufacturing or logistics and a passion for team motivation.
The predicted salary is between 55000 - 65000 £ per year.
About Our Client
Page Group are working with a leading SME business who operate in the manufacturing & supply chain industry, who are now looking to appoint a new Head of Customer Service at their offices in Sheffield.
Job Description
- Strategically & Operationally lead Customer Service, Order Processing, Internal Sales & Account Management.
- Create, implement and drive the CX Strategy across a national B2B customer base.
- Conduct in depth reviews of existing process and procedures to highlight opportunities to drive positive change, leading to better outcomes for customers, improved operational efficiency, reduced lead times and increased profit.
- Work closely with production planning to manage order book to help create a timely distribution plan.
- Manage relations with 3rd party logistics providers, managing commercial contracts and ensuring SLA's are met.
- Take ownership of any escalated customer issues with a view to resolve in a timely manner.
- Work closely with sales function to manage customer onboarding and provide support where required.
- Identify opportunities to implement new technologies, systems and AI that improve customer satisfaction and reduce manual workload.
The Successful Applicant
- Leadership at a similar level.
- Experience within a manufacturing, supply chain, production or logistics environment.
- Ability to motivate and inspire a team.
- Experience implementing new systems and technologies.
What's on Offer
The role of Head of Customer Service will join an SME Manufacturing organisation at their Offices in Sheffield. The role offers a salary of 55,000 - 65,000 depending on experience. Working Hours are 8:30 to 17:00 Monday to Friday, fully on site in Sheffield.
Head of Customer Service in Sheffield employer: Michael Page International
Join a dynamic SME in the manufacturing and supply chain sector, where your leadership as Head of Customer Service will be pivotal in shaping customer experiences and driving operational excellence. Located in Sheffield, this role offers a competitive salary and a supportive work culture that prioritises employee growth and innovation, providing you with the opportunity to implement new technologies and strategies that enhance customer satisfaction. With a focus on collaboration and continuous improvement, you'll thrive in an environment that values your contributions and fosters professional development.
Contact Details:
Michael Page International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Service in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Service in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page International:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page International!
How to prepare for a job interview at Michael Page International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
