At a Glance
- Tasks: Lead customer-focused equipment rental operations and ensure top-notch service delivery.
- Company: Join a leading company in the industrial and manufacturing sector.
- Benefits: Enjoy a competitive salary, permanent role, and great career growth.
- Other info: Fast-paced environment with opportunities to develop your career in a dynamic industry.
- Why this job: Make a real impact by enhancing customer relationships and improving rental processes.
- Qualifications: Experience in equipment hire, strong communication skills, and a knack for relationship management.
The predicted salary is between 50000 - 60000 £ per year.
Job ID: JN-072026-7071962Posted: 2026-07-28Location: Northwich, England, GBSalary: 50000 - 60000/year
- Type: Full-time
- Company: Michael Page
- Contact: Danielle Hughes Job function: Business Support
- Subsector: Customer Services
- Sector: Industrial / Manufacturing
Where: Northwich Contract type: Permanent Consultant name: Danielle Hughes Exciting new opportunity.
Fantastic salary package and benefits.
About Our Client A company operating in the industrial and manufacturing industry, based in Northwich.
Job Description Act as the single point of contact for all queries and enquiries relating to sales, operations, finance, and customers.
Oversee and maintain the quality and consistency of the HDS (Hire, Demo and Stand-in) process.
Ensure the delivery and handover process is completed to a consistently high standard.
Implement and manage a robust process for daily and weekly machine checks while equipment is on hire, ensuring any issues are identified, escalated, and resolved promptly.
Oversee and enhance the accuracy and quality of invoicing, including agreed hire rates, overtime charges, damage costs, downtime, hire pauses, and off-hire records.
Oversee and continuously improve the machine inspection and reporting process to ensure accuracy, consistency, and compliance.
Manage the final invoicing process, ensuring all applicable damage charges are recovered in accordance with company terms and that customer expectations are effectively managed throughout the hire lifecycle.
Identify opportunities to enhance the rental process and improve efficiency.
The Successful Applicant A successful Equipment Rental Lead should have: Previous experience within the plant, machinery, or equipment hire industry.
Strong understanding of rental operations and customer account management.
Proven ability to build and maintain long-term customer relationships.
Commercial awareness with the ability to identify and develop sales opportunities.
Excellent organisational, communication, and relationship management skills.
Ability to manage multiple priorities and perform effectively in a fast-paced environment.
Experience supporting capital equipment sales or rental operations.
Good understanding of machinery inspection, condition reporting, and damage assessment processes.
Experience working collaboratively with service and engineering teams.
Proficiency in CRM and/or rental management systems.
What's on Offer Salary between 50,000 and 60,000, dependent on the level of experience.
Permanent role based in Northwich.
Opportunity to work within the industrial and manufacturing sector.
If you're interested in this role, apply now.
Customer Focused - Equipment Rental Lead in Northwich employer: Michael Page International
Join a dynamic team in Northwich, where we prioritise employee growth and development within the industrial and manufacturing sector. Our company offers a competitive salary package, comprehensive benefits, and a collaborative work culture that fosters innovation and efficiency. With opportunities to enhance your skills and advance your career, we are committed to creating a rewarding environment for our employees.
Contact Details:
Michael Page International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Focused - Equipment Rental Lead in Northwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Focused - Equipment Rental Lead in Northwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page International:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page International!
How to prepare for a job interview at Michael Page International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
