Credit Controller in Ashford

Overview

In this role you will manage a portfolio of customer accounts to keep payment information accurate and up to date. You will contact customers to discuss outstanding invoices and set payment dates, monitor aged debt and follow up to improve collection results. You will resolve invoice queries with internal teams and maintain clear account notes. You will reconcile balances and prepare regular debt and collection activity reports for the Accounting & Finance team. You will follow credit control procedures to support consistent account management, contributing to the company’s fast-paced growth. This is a hybrid, permanent position in Ashford with opportunities for career development.

Pay / Benefits

• Hybrid working
• Permanent position
• Competitive salary

Responsibilities

• Manage a portfolio of customer accounts and maintain accurate payment data
• Contact customers by phone and email to discuss invoices and agree payment dates
• Monitor aged debt and follow up on overdue balances to improve collection results
• Resolve invoice queries with internal teams and customers to reach clear outcomes
• Maintain notes on customer contact, payment promises and account activity
• Reconcile customer balances and investigate discrepancies
• Prepare regular reports on outstanding debt and collection activity

Key requirements

• Experience managing customer accounts and following up overdue payments
• Confident in phone communication and drafting professional emails
• Ability to investigate invoice queries and resolve discrepancies
• Strong attention to detail in payment records and notes
• Good organisational skills to manage multiple accounts and deadlines
• Comfort with handling financial information and producing account updates

• excellent communication
• attention to detail
• organisational skills
• debt collection
• invoice reconciliation
• accounts reconciliation