At a Glance
- Tasks: Contact clients about overdue payments and negotiate repayment plans.
- Company: Global financial institution focused on customer satisfaction and innovative solutions.
- Benefits: Easy access to public transport, hybrid work model, and professional development opportunities.
- Other info: Join a supportive team with a focus on compliance and customer service.
- Why this job: Make a difference by helping clients manage their debts while developing your negotiation skills.
- Qualifications: Strong communication skills, persistence, attention to detail, and problem-solving abilities.
The predicted salary is between 36450 - 44550 £ per year.
Handle overdue accounts by contacting clients and negotiating repayment plans. Effective communication and persistence are crucial for success in this role.
Client Details
The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.
Description
- Contacting clients with overdue payments to discuss their financial situation.
- Negotiating repayment plans that are feasible for clients and beneficial for the company.
- Monitoring account status and updating records with payment activities.
- Collaborating with legal and compliance teams to handle complex cases.
- Providing excellent customer service while maintaining a firm stance on debt recovery.
- Ensuring compliance with financial regulations and company policies.
Profile
- Strong communication skills: Ability to effectively negotiate and handle difficult conversations with clients.
- Persistence and resilience: Capable of managing rejection and maintaining a positive attitude.
- Attention to detail: Ensures accurate record-keeping and compliance with regulations.
- Problem-solving abilities: Finds creative solutions to help clients manage their debts.
- Customer service orientation: Balances firm debt recovery with excellent client support.
- Financial acumen: Understands financial products and regulatory requirements.
Job Offer
- Easy access public transport
- Hybrid model - after 2 months
- Professional development
Collections Account Manager in Surrey employer: Michael Page Finance
This thriving technology company in Yorkshire is an excellent employer, offering a supportive and inclusive culture that prioritises employee development and innovation. With opportunities for professional growth and the potential for the Interim Financial Accountant role to transition into a permanent position, employees can thrive in a dynamic environment while enjoying the benefits of remote working.
