At a Glance
- Tasks: Provide exceptional customer service and resolve queries in the financial services sector.
- Company: Dynamic financial services company based in Southampton.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and develop.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 24000 - 30000 £ per year.
The role of a Customer Support Agent involves providing exceptional service to customers within the financial services industry.
This position is based in Southampton and requires a focus on resolving customer queries efficiently and professionally.
Client Details Our client is based in Southampton, and due to a busy period and various ongoing projects, the customer service team is looking for additional support.
Description Respond promptly to customer inquiries via phone, email, or live chat.
Provide accurate information about financial products and services.
Resolve customer issues efficiently, ensuring a positive experience.
Escalate complex queries to appropriate departments when necessary.
Maintain up-to-date knowledge of company policies and procedures.
Document customer interactions accurately in the system.
Identify opportunities to improve customer service processes.
Collaborate with team members to meet departmental goals.
Profile A successful Customer Support Agent should have: Excellent communication skills, both verbal and written.
Strong problem-solving abilities with attention to detail.
Proficiency in using customer service software and tools.
A customer-focused mindset and a professional attitude.
Ability to manage multiple tasks and w...
