As a Customer Service Sales Advisor, you will play a key role in managing customer interactions, processing orders, and supporting sales functions. You'll work collaboratively with internal teams to deliver a seamless and professional service that builds customer satisfaction and drives repeat business.
Client Details
Our client is a dynamic and growing fuel distribution company with its head office based in Southampton. As part of a larger European group, the company combines the strength and stability of a major corporate with the agility and innovation of a medium-sized business. They are committed to fostering a customer-centric culture and developing teams who are passionate about delivering excellent service.
Description
The key responsibilities for the Customer Service Sales Advisor role are:
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Respond to customer calls and emails promptly and professionally, meeting agreed service level targets
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Accurately process customer orders and follow up to ensure expectations are met
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Work closely with Account Managers and Business Development Managers to support promotional campaigns
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Achieve and exceed agreed sales targets through inbound and outbound calls
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Maintain customer records and activity logs in the company's CRM system
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Identify opportunities to re-engage non-trading customers
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Collaborate with internal departments to ensure a smooth customer journey
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Continuously contribute to improvements in service quality and operational processes
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Represent the voice of the customer within the business
Profile
The successful candidate for the Customer Service Sales Advisor role is someone with the following:
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Previous experience in a customer service or sales-based role
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Proven ability to meet or exceed performance targets
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Strong communication and interpersonal skills with the ability to influence and negotiate
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Self-motivated, reliable, and enthusiastic
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Able to work independently and manage multiple priorities in a fast-paced environment
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Proficient in Microsoft Office and CRM systems
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High attention to detail and commitment to delivering quality service
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Comfortable working in a collaborative, results-driven team
Job Offer
The candidate for the Customer Service Sales Advisor role will receive:
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Competitive base salary
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Commission based on actual sales performance
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25 days annual leave
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Life assurance at 4x basic salary
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Contributory pension scheme (4.5% employer and employee)
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Employee perks portal and referral programme
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Enhanced maternity and paternity leave
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Company events and a supportive team culture
