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For Companies At a Glance
- Tasks: Lead daily operations of bars and shops, ensuring exceptional guest experiences.
- Company: Join a leading UK resort operator known for its vibrant hospitality culture.
- Benefits: Enjoy competitive pay, team development opportunities, and a dynamic work environment.
- Why this job: Shape the future of bar and retail operations in a fast-paced, guest-centric setting.
- Qualifications: Proven leadership experience in hospitality and retail with strong commercial acumen.
- Other info: Ideal for ambitious leaders passionate about team development and guest satisfaction.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Lead the planning, delivery, and daily operations of all bars and retail outlets across the resort. Drive guest satisfaction, team
Client Details
We're working in partnership with a leading UK resort operator to recruit an experienced Senior Manager to oversee the planning, delivery, and performance of their Bars & Retail department. This is a high-impact leadership role within the Resort Management Team, ideal for a commercially minded professional with a passion for delivering exceptional guest experiences.
Description
- Oversee daily operations of bars and shops across the resort
- Lead and develop a team of 125 employees
- Manage budgets: payroll, stock, inventory, and P&L
- Drive sales, reduce waste, and control variable costs
- Ensure compliance with Health & Safety and audit standards
- Improve guest experience using feedback and data (NPS focus)
- Manage central rostering and align staffing with guest demand
- Own the full employee lifecycle: hiring, training, performance, retention
- Collaborate with resort and central support teams
Profile
- Proven experience in hospitality and retail leadership
- Strong commercial and financial acumen
- Passionate about guest experience and team development
- Skilled in managing KPIs, costs, and operational risks
- Excellent communicator and cross-functional collaborator
- Proactive, improvement-focused, and results-driven
Job Offer
This is an exciting opportunity for an ambitious leader ready to shape the future of bar and retail operations within a fast-paced, guest-centric environment.
Senior Manager- Bars & Shops employer: Michael Page Finance
Contact Detail:
Michael Page Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager- Bars & Shops
✨Tip Number 1
Network with professionals in the hospitality and retail sectors. Attend industry events or join relevant online forums to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 2
Research the specific resort operator and their values. Understanding their approach to guest experience and team development will help you tailor your conversations during interviews and demonstrate your alignment with their goals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing large teams and budgets. Be ready to share specific examples of how you've driven sales, improved guest satisfaction, and managed operational risks in past roles.
✨Tip Number 4
Familiarise yourself with key performance indicators (KPIs) relevant to bars and retail operations. Being able to speak knowledgeably about how you would manage and improve these metrics will set you apart from other candidates.
We think you need these skills to ace Senior Manager- Bars & Shops
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and retail leadership. Focus on your achievements in managing teams, budgets, and improving guest experiences, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional guest experiences and your commercial mindset. Use specific examples from your past roles to demonstrate how you have successfully driven sales and managed operational costs.
Highlight Leadership Skills: Emphasise your experience in leading large teams and managing the full employee lifecycle. Mention any specific training or development initiatives you have implemented that improved team performance and retention.
Showcase Financial Acumen: Provide examples of how you have managed budgets, controlled costs, and improved profitability in previous roles. This will demonstrate your strong commercial and financial acumen, which is crucial for this position.
How to prepare for a job interview at Michael Page Finance
✨Showcase Your Leadership Skills
As a Senior Manager, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific strategies you've used to motivate and develop your staff.
✨Demonstrate Financial Acumen
This role requires strong commercial and financial skills. Be ready to talk about your experience with budgeting, managing P&L, and controlling costs. Use specific examples to illustrate how you've driven sales and reduced waste in previous positions.
✨Focus on Guest Experience
Since guest satisfaction is a key part of this role, prepare to discuss how you've improved guest experiences in the past. Bring data or feedback that demonstrates your impact, especially if you have experience with NPS metrics.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in hospitality and retail management, and how you overcame them. This will show your proactive and results-driven approach.
