The Resident Liaison Support role involves assisting with customer service activities to ensure smooth communication between stakeholders in an industrial/manufacturing setting. This temporary position based in Salisbury focuses on providing excellent support and resolving any issues effectively.
Client Details
The hiring company is a medium-sized organisation within the industrial and manufacturing sector. They are committed to delivering high-quality services and maintaining strong relationships with their customers and stakeholders.
Description
The Key responsibilities for the Resident Liaison Support role are:
- Act as the primary point of contact for residents and stakeholders, addressing inquiries promptly.
- Coordinate and communicate project updates to residents to ensure transparency.
- Support the customer service team by managing complaints and resolving them efficiently.
- Assist with administrative tasks, including maintaining accurate records and documentation.
- Collaborate with internal teams to ensure smooth project operations and customer satisfaction.
- Attend meetings to provide updates and gather feedback from residents and stakeholders.
- Ensure compliance with company policies and procedures at all times.
- Contribute to improving communication processes within the organisation.
Profile
A successful Resident Liaison Support should have:
- Strong communication and interpersonal skills to manage resident interactions effectively.
- Experience in a customer service or administrative role within an industrial/manufacturing environment.
- A proactive and solution-focused approach to resolving issues efficiently.
- Excellent organisational skills to manage multiple responsibilities simultaneously.
- Familiarity with standard office software and tools for record-keeping and communication.
- The ability to work collaboratively with internal and external stakeholders.
Job Offer
- A supportive and professional work environment in Salisbury.
- The opportunity to gain valuable experience in the industrial/manufacturing sector.
- Temporary work offering flexibility and adaptability.
