The Customer Service Delivery Specialist role is an exciting opportunity to support customer satisfaction and operational excellence within the Technology & Telecoms industry. Based in Portsmouth, this position focuses on delivering exceptional service while contributing to the smooth functioning of the customer service department.
Client Details
This position is with a well-established organisation in the Technology & Telecoms industry. As a medium-sized company, it is committed to providing innovative solutions and maintaining strong relationships with its customers.
Description
The key responsibilities for the Customer Service Delivery Specialist role are:
- Manage customer queries and resolve issues in a timely and professional manner.
- Coordinate with internal teams to ensure seamless service delivery.
- Maintain accurate records of customer interactions and transactions.
- Monitor service performance and identify areas for improvement.
- Provide updates to customers on the progress of their requests or issues.
- Assist in the implementation of new customer service processes.
- Contribute to maintaining a high standard of customer satisfaction.
- Adhere to company policies and regulatory requirements at all times.
Profile
A successful Customer Service Delivery Specialist should have:
- Previous experience in a customer service or related role.
- Strong communication and problem-solving skills.
- Ability to multitask and work effectively under pressure.
- Good organisational and time management abilities.
- Familiarity with customer relationship management systems is a plus.
- Enthusiasm for working in the Technology & Telecoms industry.
Job Offer
- Competitive salary in the range of £22,500 to £27,500 per annum.
- Permanent position with opportunities for career progression.
- Supportive workplace culture focused on employee growth.
- Comprehensive training and development programmes.
- Convenient Portsmouth location with accessible transport links.
- Generous holiday allowance and additional employee perks.
