At a Glance
- Tasks: Support clients with queries via phone and email, ensuring exceptional service.
- Company: Reputable legal business in Leeds with a strong market presence.
- Benefits: Salary of £26,100, full training, excellent progression, and a great team culture.
- Other info: Immediate interviews available; no shift patterns or weekends.
- Why this job: Join a fast-paced environment where you can make a real difference for clients.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 28350 - 34650 £ per year.
A new exciting Permanent Customer Experience Advisor Position in Leeds! To work for a reputable Legal Business!
About Our Client
Michael Page have partnered with a reputable legal business in central Leeds to recruit for a Customer Experience Advisor to join their team on a permanent basis to start asap. This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a company which are experts in their market and have an excellent reputation. Immediate interviews being held!
Job Description
As a Customer Experience Advisor you will be supporting existing clients with a range of queries they have in relation to their current case. The role will be mainly telephone based and will also be supporting clients through email. You will be ensuring an exceptional service and a first call resolution and chasing up documents and details required for the file. The role will be very fast paced; the business has a volume caseload and will be making sure the highest level of care is provided and an excellent experience. If you are passionate about helping and supporting customers we would love to hear from you.
The Successful Applicant
- Previous customer service experience from a range of backgrounds
- An excellent telephone manner with strong communication skills
- Able to work in a fast paced targeted environment
- Passionate about delivering the highest level of customer experience
- An excellent team player
What's on Offer
- Salary of £26100+
- Reputable law firm in Leeds City Centre
- No experience required
- Full training provided
- Excellent progression and development
- Prestigious offices and environment
- Lovely team and culture
- Good benefits package
- No shift patterns or weekends
- Immediate interviews being held
Customer Experience Advisor in Leeds employer: Michael Page Finance
This thriving technology company in Yorkshire is an excellent employer, offering a supportive and inclusive culture that prioritises employee development and innovation. With opportunities for professional growth and the potential for the Interim Financial Accountant role to transition into a permanent position, employees can thrive in a dynamic environment while enjoying the benefits of remote working.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page Finance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page Finance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page Finance:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page Finance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page Finance!
How to prepare for a job interview at Michael Page Finance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
