A new opportunity for an experienced Customer Service/Collections Assistant to join a well known business based in Epsom.
Client Details
A new opportunity for an experienced Customer Service/Collections Assistant to join a well known business based in Epsom.
Description
* Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
* Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
* Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
Profile
- Ideally experience in a credit control role or customer service within finance.
- Preferably experience in an accountancy function
- Excellent communication skills
- Good organisational skills
Job Offer
Customer Service/Collections Assistant
- Salary up to £32,000
- Epsom based with onsite parking
- Hybrid
- Amazing benefits
