Collections Account Manager

Handle overdue accounts by contacting clients and negotiating repayment plans. Effective communication and persistence are crucial for success in this role.

Client Details

The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.

Description

• Contacting clients with overdue payments to discuss their financial situation.
• Negotiating repayment plans that are feasible for clients and beneficial for the company.
• Monitoring account status and updating records with payment activities.
• Collaborating with legal and compliance teams to handle complex cases.
• Providing excellent customer service while maintaining a firm stance on debt recovery.
• Ensuring compliance with financial regulations and company policies.

Profile

• Strong communication skills: Ability to effectively negotiate and handle difficult conversations with clients.
• Persistence and resilience: Capable of managing rejection and maintaining a positive attitude.
• Attention to detail: Ensures accurate record-keeping and compliance with regulations.
• Problem-solving abilities: Finds creative solutions to help clients manage their debts.
• Customer service orientation: Balances firm debt recovery with excellent client support.
• Financial acumen: Understands financial products and regulatory requirements.

Job Offer

• Easy access public transport
• Hybrid model – after 2 months
• Professional development