The Customer Support Coordinator will play a vital role in providing exceptional support to both customers and internal teams within the retail industry. This position is based in Aylesford and requires a proactive approach to ensure smooth operations and customer satisfaction.
Client Details
This organisation is a medium-sized entity within the manufacturing industry, known for its robust operations and commitment to delivering quality products and services. They pride themselves on fostering a collaborative and goal-driven work environment.
Description
- Act as the primary point of contact for customer queries and concerns, ensuring timely and effective resolutions.
- Coordinate with internal teams to process orders, track shipments, and manage returns efficiently.
- Maintain accurate records of customer interactions and update internal databases as needed.
- Assist in preparing reports and documentation to support business operations.
- Monitor and follow up on outstanding issues to ensure customer satisfaction.
- Provide administrative support to the team, including scheduling meetings and managing correspondence.
- Identify opportunities to improve processes and enhance the customer experience.
- Booking transport to meet the required delivery dates as per contractual terms.
- Negotiating with logistical service providers to secure transportation at a competitive price.
- Invoicing orders aligned with the Sales contract and Company compliance.
- Preparing shipping documents, including export documentation.
Profile
A successful Customer Support Coordinator should have:
- Experience in a customer support coordinator or administrative role
- Experience with ERP is essential
- Strong organisational skills and the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- A proactive approach to problem-solving and attention to detail.
- Proficiency in using office software and customer management tools.
- A customer-focused mindset with a commitment to delivering high-quality service
Job Offer
- Hybrid working arrangements to promote work-life balance.
- The opportunity to work in a collaborative and supportive team environment.
- Access to company benefits and resources.
