At a Glance
- Tasks: Manage client payroll delivery and resolve queries efficiently.
- Company: Leading HR and payroll solutions provider with a focus on client satisfaction.
- Benefits: Salary up to £45,000, sick pay, maternity leave, and pension contributions.
- Other info: Join a supportive team committed to professional development and inclusivity.
- Why this job: Be the key link between clients and services, driving efficiency and satisfaction.
- Qualifications: Experience in payroll management and strong client relationship skills.
The predicted salary is between 40000 - 45000 £ per year.
As a Service Delivery Manager you'll ensure the smooth running of client payroll and be the middle person between the operational service and the client, you will need to be really organised, project minded and be able to resolve client queries quickly.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Client Details
My client are a leading HR and payroll solutions provider.
- Description
- Manage the delivery of accounting and finance services to clients, ensuring high standards are consistently met.
- Act as the primary contact for client queries and address any issues promptly and professionally.
- Monitor service levels and implement improvements to enhance client satisfaction.
- Collaborate with internal teams to ensure seamless service integration and delivery.
- Prepare and present service performance reports to stakeholders.
- Identify opportunities to optimise processes and drive efficiency.
- Ensure compliance with company policies and industry regulations.
- Support team members in achieving their targets and professional development goals.
- Profile
A successful Service Delivery Manager should have
- Experience in managing service delivery within payroll.
- Be happy in a non payroll processing role.
- Strong background in senior payroll/payroll management
- Strong client relationship management skills and the ability to resolve issues effectively.
- Understanding of compliance requirements within the industry.
- Proficiency in identifying and implementing process improvements.
- Excellent communication and organisational skills.
- A proactive approach and the ability to work well under pressure.
- Job Offer
- Salary of £40,000 to £45,000, dependent on the level of experience.
- Customer and Employee Referral schemes.
- Occupational sick pay for up to 2 months.
- Occupational maternity leave package of 12 weeks.
- Life assurance at 3x basic salary.
- Employer pension contributions of 5%.
- Additional benefits to be discussed.
If you're interested in this role, apply now.
People are at the heart of Michael Page. xgikmsk We are committed to creating an inclusive environment. As an inclusive recruiter we welcome application...
PAYROLL -Service Delivery Manager employer: Michael Page Finance Careers
As a Financial Accountant with a local authority in London, you will be part of a dynamic team dedicated to maintaining financial integrity and transparency within the public sector. The organisation fosters a supportive work culture that values professional development, offering opportunities for growth and advancement while contributing to meaningful community impact. Enjoy the unique advantage of working in a vibrant city, where your expertise will play a crucial role in shaping effective financial operations.
Contact Details:
Michael Page Finance Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land PAYROLL -Service Delivery Manager
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We think you need these skills to ace PAYROLL -Service Delivery Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Michael Page Finance Careers. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
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Align with Company Culture:Make sure your application speaks to Michael Page Finance Careers's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Michael Page Finance Careers
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Michael Page Finance Careers.
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Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at Michael Page Finance Careers will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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