Head of Complaints Management in Leeds

Head of Complaints Management in Leeds

Leeds Full-Time 80000 - 80000 £ / year (est.) No home office possible
Michael Page Engineering & Manufacturing

At a Glance

  • Tasks: Lead QHSE teams and implement world-class practices in a growing manufacturing environment.
  • Company: Dynamic Leeds-based manufacturer with a strong international presence.
  • Benefits: Competitive salary, bonus, pension, generous holidays, and EV salary sacrifice scheme.
  • Other info: Opportunities for career development as the business continues to expand.
  • Why this job: Join a thriving company and make a real impact on quality and safety standards.
  • Qualifications: Strong manufacturing background with proven QHSE management experience.

The predicted salary is between 80000 - 80000 £ per year.

Job Description for a Head of QHSE vacancy with a growing assembly-based manufacturer in Leeds. With continued year on year growth, the business is looking to grow their management team with the introduction of this strategic position to sit above both the Quality, H&S and Environmental teams.

Client Details: My client is a hugely successful Leeds based manufacturer who supplies an exceptional range of engineered products to a large customer base, both across the UK and internationally. Having experienced impressive growth in recent years, they are now looking to expand their manufacturing leadership team with the introduction of a Head of QHSE. This role will provide strategic leadership, ensure compliance and promote a culture of continuous improvement throughout the organisation.

Description: The Head of QHSE will report directly into the Managing Director and will have overall responsibility for all Q&HSE activities on site. The main priorities of this role are to:

  • Lead the QHSE team and collaborate with Production, Engineering and Operations colleagues to embed world-class QHSE practices.
  • Develop, implement and oversee an integrated QHSE framework, ensuring alignment with ISO 9001, ISO 14001, ISO 45001 and any additional industry standards.
  • Ensure robust quality assurance and improvement procedures are developed, implemented and maintained across the business.
  • Maintain product compliance and certification requirements for manufacturing, including documentation, NCR control and continuous improvement.
  • Oversee integrated QHSE management systems compliance including internal audits, customer audits and external certification body engagements.
  • Report on QHSE performance to the board members, providing insights, KPIs and recommendations for improvement.

Profile: Successful candidates will have a strong manufacturing background and a proven ability in managing QHSE teams before. You will also possess:

  • Proven experience in managing both Q&HSE, ideally with a bias towards quality.
  • Sound knowledge of quality tools and techniques.
  • Strong working knowledge of ISO and 45001.
  • Ability to communicate at all levels, both internally and externally.
  • Innovative, customer focused approach.
  • Experience in the heavy manufacturing / engineering fields.
  • Good people leadership skillset, with a passion for developing emerging talent.
  • A data-driven and continuous improvement mindset.
  • A NEBOSH qualification would be advantageous.

Job Offer: c. £80k, 10% company bonus, 10% company pension, 25 holidays + stats, EV salary sacrifice scheme, competitive wider benefits package, chance to develop and progress as the business continues to grow.

Head of Complaints Management in Leeds employer: Michael Page Engineering & Manufacturing

Join a thriving assembly-based manufacturer in Leeds, where your role as Head of Complaints Management will be pivotal in shaping a culture of excellence and continuous improvement. With a competitive salary, generous benefits including a 10% company bonus and pension scheme, and ample opportunities for professional growth, this is an exceptional workplace that values innovation and employee development. Experience a collaborative work environment that prioritises quality and safety while contributing to the success of a rapidly expanding business.
Michael Page Engineering & Manufacturing

Contact Detail:

Michael Page Engineering & Manufacturing Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of Complaints Management in Leeds

✨Tip Number 1

Network like a pro! Reach out to your connections in the manufacturing and QHSE sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!

✨Tip Number 2

Prepare for interviews by researching the company’s QHSE practices. Familiarise yourself with their compliance standards and think of ways you can contribute to their continuous improvement culture. Show them you’re not just a fit, but the perfect fit!

✨Tip Number 3

Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around ISO standards and quality assurance. Keep it concise and impactful – you want to leave them wanting to know more about you.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Head of Complaints Management role!

We think you need these skills to ace Head of Complaints Management in Leeds

QHSE Management
ISO 9001
ISO 14001
ISO 45001
Quality Assurance
Continuous Improvement
Internal Audits
Customer Audits
Data Analysis
Communication Skills
People Leadership
Manufacturing Background
Problem-Solving Skills
NEBOSH Qualification

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Head of QHSE role. Highlight your experience in managing QHSE teams and any relevant qualifications, like NEBOSH. We want to see how your background aligns with our needs!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this strategic position. Share specific examples of how you've led QHSE initiatives and improved processes in previous roles.

Showcase Your Leadership Skills: We’re looking for someone with strong people leadership skills. In your application, mention how you've developed talent and fostered a culture of continuous improvement in your past roles. Let us know how you can lead our QHSE team!

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!

How to prepare for a job interview at Michael Page Engineering & Manufacturing

✨Know Your QHSE Standards

Make sure you brush up on ISO 9001, ISO 14001, and ISO 45001 before the interview. Being able to discuss how you've implemented these standards in previous roles will show your expertise and readiness for the Head of Complaints Management position.

✨Showcase Your Leadership Skills

Prepare examples that highlight your experience in leading QHSE teams. Think about specific challenges you've faced and how you motivated your team to overcome them. This will demonstrate your ability to lead and develop talent within the organisation.

✨Be Data-Driven

Since the role requires a data-driven mindset, come prepared with insights or KPIs from your past experiences. Discuss how you've used data to drive continuous improvement and ensure compliance, as this will resonate well with the interviewers.

✨Communicate Effectively

Practice articulating your thoughts clearly and confidently. You’ll need to communicate with various stakeholders, so being able to convey complex QHSE concepts in an understandable way will be crucial. Consider doing mock interviews to refine your communication skills.

Head of Complaints Management in Leeds
Michael Page Engineering & Manufacturing
Location: Leeds

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