At a Glance
- Tasks: Lead retention strategies and drive customer engagement for a global Ecommerce business.
- Company: Join a dynamic global Ecommerce subscriptions company with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on experimentation and data-driven decisions.
- Why this job: Make a real impact by enhancing customer experiences and reducing churn.
- Qualifications: Proven experience in product management and a passion for customer retention.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for scaling business. This is a senior, high-impact role leading a cross-functional pod across analytics, design, and engineering.
You'll own the retention roadmap end-to-end, identifying customer pain points, defining experimentation strategy, launching lifecycle initiatives, and driving measurable impact.
Client Details: A global Ecommerce Subscriptions business
Description:
- Own retention and LTV strategy for the subscription customer journey
- Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences
- Identify churn signals and develop proactive product interventions before cancellation intent is locked in
- Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance
- Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends
- Work with Design to shape UX flows, in-product messaging, and retention experiences
- Translate insights into product requirements, prioritisation decisions, and roadmap execution
- Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity
- Align cross-functional stakeholders across Marketing, CX
Senior Product Manager - Retention/Subscriptions - Ecommerce employer: Michael Page Digital
Join a dynamic global Ecommerce Subscriptions business that prioritises innovation and employee growth. As a Senior Product Manager, you'll thrive in a collaborative work culture that values your insights and encourages experimentation, all while enjoying competitive benefits and opportunities for professional development in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager - Retention/Subscriptions - Ecommerce
✨Tip Number 1
Network like a pro! Reach out to your connections in the ecommerce and product management space. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by diving deep into the company’s retention strategies. Familiarise yourself with their products and think of innovative ways to enhance customer lifetime value. We want you to show them you’re not just another candidate, but someone who can truly make an impact!
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your successes in reducing churn and improving customer engagement. We want to hear how you’ve turned challenges into opportunities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand!
We think you need these skills to ace Senior Product Manager - Retention/Subscriptions - Ecommerce
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Product Manager. Highlight your experience with retention strategies, customer journeys, and any relevant metrics you've worked with. We want to see how you can drive measurable impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about retention and subscriptions in ecommerce. Share specific examples of how you've tackled similar challenges in the past. We love a good story!
Showcase Your Cross-Functional Experience:Since this role involves working with analytics, design, and engineering, make sure to highlight any experience you've had collaborating across teams. We want to know how you’ve led projects that required input from various stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Michael Page Digital
✨Know Your Metrics
As a Senior Product Manager, you'll need to be well-versed in KPIs and success metrics. Brush up on how to define and measure retention and customer lifetime value. Be ready to discuss specific examples of how you've used data to drive product decisions.
✨Showcase Your Experimentation Skills
This role involves leading a high-velocity experimentation programme. Prepare to share your past experiences with A/B testing and other experimentation strategies. Highlight how you’ve identified churn signals and implemented proactive interventions.
✨Collaborate Like a Pro
You'll be working closely with cross-functional teams, so demonstrate your collaboration skills. Think of examples where you've partnered with analytics, design, or engineering to achieve a common goal. Show that you can align stakeholders and drive projects forward.
✨Understand the Customer Journey
Familiarise yourself with the subscription customer journey and be prepared to discuss how you would enhance it. Think about pain points customers face and how you would address them through product initiatives. This will show your strategic thinking and customer-centric approach.
