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For Companies At a Glance
- Tasks: Assist clients with product troubleshooting and technical queries, both remotely and face to face.
- Company: Join a renowned medium-sized organisation in Leeds, excelling in industrial and manufacturing sectors.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for personal development.
- Why this job: Be part of a team that values growth, teamwork, and offers comprehensive training on exciting products.
- Qualifications: 3+ years in customer service, technical knowledge of electro-mechanical products, and relevant engineering qualifications.
- Other info: Shape your career path with opportunities for advancement within the company.
The predicted salary is between 21600 - 28000 £ per year.
We are looking for a dedicated Technical Support Coordinator to assist our clients with product troubleshooting and technical expertise. The ideal candidate will be adept at providing excellent customer service and have a strong technical background, particularly within the industrial/manufacturing sector.
Our client is a medium-sized organization within the industrial and manufacturing sector. Based in Leeds, they are renowned for their commitment to providing superior products and unmatched customer service to a diverse range of industries.
Description
- Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are not IT related queries).
- Being a senior point of contact for resolving technical queries and questions for product installers, end users and colleagues via phone, email and face to face.
- Guiding installers through the setup and configuration of products remotely.
- Delivering pre/post installation technical advice.
- Being a product expert on a wide range of products and answering questions from customers and colleagues about products.
- Testing suspected faulty equipment.
Profile
- A successful Technical Support Coordinator should have:
- 3+ years' experience working in a busy customer service setting.
- Proven technical knowledge of and working experience with electro-mechanical products, security products (not IT related).
- Previous experience with either installing or fault finding on small to medium sized IP based access control or CCTV Systems (not IT helpdesk).
- A recognised engineering qualification and/or time served ability to understand electro-mechanical concepts and tailor appropriate solutions.
- Ability to learn new products quickly.
Job Offer
- An attractive salary range of approximately £27,000 - £35,000 including a bonus.
- A supportive work environment that values teamwork and personal development.
- Opportunities to grow within the company and shape your career path.
- Comprehensive training to ensure you are up to speed with our products and systems.
Technical Support Coordinator employer: Michael Page Business Support
Contact Detail:
Michael Page Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Coordinator
✨Tip Number 1
Familiarise yourself with the specific electro-mechanical products and security systems mentioned in the job description. Understanding these products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a customer service context. Practising how to guide someone through a technical issue over the phone or face-to-face can give you an edge in demonstrating your capabilities.
✨Tip Number 3
Network with professionals in the industrial and manufacturing sector. Engaging with others in the field can provide insights into common challenges and solutions, which could be beneficial during your interviews.
✨Tip Number 4
Prepare to discuss your previous experiences in customer service settings. Be ready to share specific examples of how you've successfully resolved technical queries, as this will highlight your suitability for the Technical Support Coordinator role.
We think you need these skills to ace Technical Support Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Coordinator position. Understand the key responsibilities and required skills, particularly the emphasis on customer service and technical knowledge in the industrial sector.
Tailor Your CV: Highlight your relevant experience in customer service and technical support, especially with electro-mechanical products or security systems. Use specific examples that demonstrate your problem-solving skills and ability to assist customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical expertise. Mention your experience with troubleshooting and fault-finding, and explain why you are a great fit for the role and the company.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Technical Support Coordinator.
How to prepare for a job interview at Michael Page Business Support
✨Showcase Your Technical Knowledge
Make sure to highlight your experience with electro-mechanical products and any relevant qualifications. Be prepared to discuss specific examples of troubleshooting or installations you've handled in the past.
✨Demonstrate Customer Service Skills
Since this role involves assisting clients directly, emphasise your customer service experience. Share stories that illustrate your ability to handle difficult situations and provide excellent support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would approach common technical issues or customer queries, demonstrating your thought process and expertise.
✨Research the Company and Products
Familiarise yourself with the company's product range and their applications. This will not only show your interest but also help you answer questions more effectively and ask insightful ones in return.
