At a Glance
- Tasks: Provide customer support and manage multiple projects in a fast-paced FMCG environment.
- Company: Medium-sized FMCG organisation known for high-quality products and supportive culture.
- Benefits: Competitive salary of £28,000 and valuable experience in the FMCG industry.
- Other info: Collaborative environment with opportunities for professional growth and continuous improvement.
- Why this job: Join a dynamic team and make a real impact while developing your skills.
- Qualifications: GCSEs in English and Maths; proficiency in Microsoft Office required.
The predicted salary is between 28000 - 28000 £ per year.
This role involves providing customer reference and technical support within the fast-paced FMCG industry. Based in Manchester, the position is a fixed-term contract for six months, requiring a proactive individual with strong communication skills and the ability to adapt to a constantly changing environment.
This opportunity is with a medium-sized organisation operating within the FMCG sector. They are known for their commitment to delivering high-quality products and services to their clients. The company values professional growth and is dedicated to fostering a supportive work environment.
- Coordinate multiple projects simultaneously, liaising with internal teams and external stakeholders to ensure all tasks are completed within agreed deadlines while maintaining accurate records and key project data.
- Review, proofread, and approve artwork to ensure accuracy, quality, and compliance with customer and business requirements.
- Maintain and update web-based systems as required, ensuring data integrity and meeting the needs of both internal and external stakeholders.
- Provide administrative support to the wider team, assisting with general office and departmental duties as required.
- Adhere to all health, safety, and hygiene regulations by promoting and maintaining a clean, safe, and compliant working environment.
- Develop, implement, and maintain departmental procedures, processes, and work instructions to support operational effectiveness.
- Contribute positively as a collaborative and effective member of the team, supporting shared objectives and business goals.
- Actively participate in continuous improvement initiatives, identifying opportunities to enhance processes, efficiency, and overall departmental performance.
Collaborative team player with a flexible, innovative, and solutions-focused approach.
GCSEs (or equivalent) in English and Mathematics.
Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
Experience using databases and data management systems; knowledge of SAP and EH&S systems is desirable.
Strong data collation, analysis, and record-keeping skills.
Competitive salary of 28,000 GBP.
Fixed-term contract for six months, offering experience in the FMCG industry.
Customer Reference & Technical Support Officer in Rochdale employer: Michael Page Business Support
Join a dynamic medium-sized organisation in Manchester that prioritises professional growth and a supportive work culture. As a Customer Reference & Technical Support Officer, you'll benefit from a competitive salary, opportunities for continuous improvement, and the chance to collaborate with a dedicated team in the fast-paced FMCG sector, all while contributing to high-quality service delivery.
Contact Details:
Michael Page Business Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Reference & Technical Support Officer in Rochdale
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Michael Page Business Support.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Michael Page Business Support. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Reference & Technical Support Officer in Rochdale
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Michael Page Business Support.
How to prepare for a job interview at Michael Page Business Support
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Michael Page Business Support's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Michael Page Business Support offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
