At a Glance
- Tasks: Analyse customer service data to provide actionable insights for improvement.
- Company: Well-established public sector organisation committed to community service.
- Benefits: Flexible office days, potential for permanent role, and supportive work environment.
- Other info: Opportunity to work from home and collaborate with a dedicated team.
- Why this job: Make a meaningful impact on public services while advancing your career.
- Qualifications: Experience in data analysis, team management, and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
The Research Insights Manager will play a key role in analysing customer service data to provide actionable insights that enhance service delivery. Based in South Wales, this fixed term contract position offers an exciting opportunity to contribute to the public sector.
Client Details: The employer is a well-established organisation within the public sector, known for its commitment to improving services for the community. With a supportive work environment and a focus on innovation, the organisation fosters a collaborative approach to achieving its goals.
Description:
- Analyse customer feedback and data to identify trends and areas for improvement.
- Develop and present detailed reports to inform strategic decision-making.
- Collaborate with internal stakeholders to implement customer-focused initiatives.
- Monitor the performance of customer service processes and suggest enhancements.
- Provide data-driven insights to support key projects and objectives.
- Utilise research methodologies to gather qualitative and quantitative customer insights.
- Ensure data accuracy and compliance with public sector guidelines.
- Support the development of strategies to improve overall customer satisfaction.
Profile: A successful Research Insights Manager should have:
- Previous experience managing or supervising a team (team of 2).
- A strong background in data analysis and research methodologies.
- Proven experience working in customer service or related fields.
- Excellent communication and presentation skills.
- Proficiency in data analysis tools and software.
- An ability to interpret complex data and present actionable insights.
- Knowledge of public sector operations and compliance standards.
- A proactive approach to problem-solving and process improvement.
Job Offer: Flexible office days, with the team primarily working from home. Opportunity for the role to become permanent. Work in Pontypridd with a focus on public sector customer service improvements. This is an excellent opportunity to make a meaningful impact while advancing your career. If you are ready to take on this exciting challenge, we encourage you to apply today.
Research & Insights Manager employer: Michael Page Business Support
As a well-established organisation in the public sector, we pride ourselves on our commitment to enhancing community services through innovative solutions and collaborative teamwork. Our supportive work environment in South Wales not only encourages professional growth but also offers flexible working arrangements, allowing you to balance your career with personal commitments. Join us to make a meaningful impact while advancing your career in a role that values your insights and contributions.
Contact Details:
Michael Page Business Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Research & Insights Manager
✨Tip Number 1
Network like a pro! Reach out to people in the public sector, especially those who work in customer service or data analysis. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by brushing up on your data analysis skills. Be ready to discuss how you've used data to drive improvements in customer service. We want to see your problem-solving prowess in action!
✨Tip Number 3
Showcase your communication skills! Practice presenting your insights clearly and confidently. Remember, you’ll need to collaborate with various stakeholders, so being articulate is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Research & Insights Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in data analysis and customer service. We want to see how your skills align with the role of Research & Insights Manager, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving public sector services and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Data Skills:Since this role involves a lot of data analysis, make sure to mention any tools or methodologies you’re familiar with. We love seeing candidates who can interpret complex data and present actionable insights clearly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Michael Page Business Support
✨Know Your Data
Make sure you brush up on your data analysis skills before the interview. Be prepared to discuss specific methodologies you've used in the past and how they led to actionable insights. This will show that you can hit the ground running!
✨Showcase Your Communication Skills
As a Research Insights Manager, you'll need to present complex data clearly. Practice explaining your previous projects and findings in a straightforward way. Use examples that highlight your ability to communicate effectively with both technical and non-technical stakeholders.
✨Understand the Public Sector Landscape
Familiarise yourself with the public sector's unique challenges and compliance standards. Being able to discuss how your insights can improve customer service within this context will demonstrate your commitment to the role and the organisation's mission.
✨Prepare for Team Dynamics
Since you'll be managing a small team, think about your leadership style and how you can foster collaboration. Be ready to share examples of how you've successfully led teams in the past and how you plan to support your new team in achieving their goals.
