As a Complaints Executive in the not-for-profit sector, you'll handle customer complaints, ensuring timely and effective resolutions that maintain the organisation's standards. Based in Prescot, this temporary role plays a crucial part in supporting the customer service department and ensuring customer satisfaction.
Client Details
A not-for-profit organisation based in Prescot, focused on delivering services to the community.
Description
- Manage and resolve customer complaints in a professional and timely manner.
- Investigate issues thoroughly to identify the root cause and provide effective solutions.
- Maintain accurate and up-to-date records of all complaints and resolutions.
- Communicate clearly with customers, ensuring they are informed throughout the process.
- Collaborate with internal teams to address any underlying service issues.
- Monitor trends in complaints to suggest improvements in processes or services.
- Provide regular updates to management on complaint volumes and resolution times.
- Ensure compliance with organisational policies and procedures related to complaint handling.
Profile
A successful Complaints Executive should have:
- Experience in complaint handling, ideally within the not-for-profit sector.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- A professional and empathetic approach to dealing with customers.
- Good organisational skills to manage multiple cases effectively.
- Proficiency in using customer service software and databases.
- An understanding of compliance and data protection principles
Job Offer
- Hourly rate of £16.00 to £20.00, dependent on the level of experience.
- Temporary position with an opportunity to contribute to a not-for-profit organisation.
If you're interested in this role, apply now.
People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Complaints Executive in Prescot employer: Michael Page Business Support
As a progressive higher education provider, our organisation is dedicated to widening access to education through innovative partnerships, making it an excellent employer for those seeking meaningful and impactful work. We offer a collaborative and supportive environment that fosters professional development and career progression, alongside competitive salaries and flexible working arrangements. Join us to engage with senior stakeholders and contribute to our ambitious growth strategy while building a global network in the education sector.
Contact Details:
Michael Page Business Support Recruitment Team
