At a Glance
- Tasks: Be the go-to person for customer queries and provide top-notch support.
- Company: Join a leading manufacturing company in Oldham with a strong reputation.
- Benefits: Enjoy competitive pay, flexible shifts, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a difference by helping customers and resolving their issues every day.
- Qualifications: Previous customer service experience and excellent communication skills are a must.
The predicted salary is between 18900 - 23100 £ per year.
As a Customer Service Advisor in Oldham, you'll be the first point of contact for customer enquiries, helping to resolve issues and provide support in a professional and efficient manner.
Client Details
A leading manufacturing based in Oldham.
- Description
- Handle incoming customer queries via phone, email, and other communication channels.
- Provide accurate information and guidance to customers regarding services.
- Work collaboratively with other departments to resolve customer issues promptly.
- Maintain detailed and accurate records of customer interactions using internal systems.
- Identify and escalate complex issues to the appropriate team or manager.
- Profile
A successful Customer Service Advisor should have
- Previous experience in a customer service role, ideally within a similar environment.
- Strong communication skills, both written and verbal.
- Proficiency in using customer relationship management (CRM) systems or similar tools.
- A proactive approach to problem-solving and attention to detail.
- The ability to manage time effectively in a busy setting.
- A commitment to delivering excellent customer service.
- Can work rotational shifts patterns across Mon - Fri.
We will be conducting interviews throughout August, with a planned start date in early ...
Customer Service Advisor in Oldham employer: Michael Page Business Support
As a progressive higher education provider, our organisation is dedicated to widening access to education through innovative partnerships, making it an excellent employer for those seeking meaningful and impactful work. We offer a collaborative and supportive environment that fosters professional development and career progression, alongside competitive salaries and flexible working arrangements. Join us to engage with senior stakeholders and contribute to our ambitious growth strategy while building a global network in the education sector.
Contact Details:
Michael Page Business Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Oldham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Oldham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page Business Support!
How to prepare for a job interview at Michael Page Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
