At a Glance
- Tasks: Provide exceptional customer support and handle queries with compassion.
- Company: Join a well-established not-for-profit organisation making a real community impact.
- Benefits: Flexible shifts, potential for permanent role, and immediate start.
- Other info: Full UK Driving License required; dynamic shifts on a 16-week rota.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service or call centre environment is essential.
The predicted salary is between 22000 - 26000 £ per year.
This is an exciting opportunity for a Temporary Customer Service Advisor to provide exceptional support within the not-for-profit sector. This role, based in Stockport, involves working flexible shifts, including days and nights, to ensure the delivery of outstanding service.
Client Details
The organisation is a well-established not-for-profit entity committed to delivering high-quality support and services to its community. As a medium-sized organisation, they focus on making a meaningful impact and providing excellent customer care.
Description
As a Temporary Customer Service Advisor (Days & Nights) you will:
- Answer calls and handle call-centre type queries related to customer well-being.
- Provide compassionate and empathetic care to customers.
- Update customer accounts within a CRM system.
- Perform ad-hoc duties as and when required.
Profile
A successful Temporary Customer Service Advisor should have:
- Experience working within a call centre environment or customer service is essential.
- Ability to work flexibly across day and night shifts.
- Commitment to an ongoing temporary role with the view to go permanent.
- Confidence on the phone and a positive demeanour.
- Strong work ethic and a self-starter attitude.
- Team player.
A Full UK Driving License is essential for the role & successful DBS check. Fully flexible is required for this as it does include different shifts on a 16 week rota which include days (06:00 - 16:00), (14:00 - 22:30) and (22:00 - 06:00).
Job Offer
Opportunity to join a growing company. Opportunity for the role to be extended/go permanent. Immediate start.
Temporary Customer Service Advisor (Days & Nights) in Macclesfield employer: Michael Page Business Support
Join a dedicated not-for-profit organisation in Stockport, where your role as a Temporary Customer Service Advisor will allow you to make a meaningful impact on the community. With a strong focus on employee well-being, this medium-sized company offers flexible shift patterns, a supportive work culture, and opportunities for growth, making it an excellent employer for those seeking rewarding and compassionate work.
Contact Details:
Michael Page Business Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Advisor (Days & Nights) in Macclesfield
✨Tip Number 1
Get to know the company! Research their mission and values, especially since they’re in the not-for-profit sector. This will help you connect with them during interviews and show that you genuinely care about their cause.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. This will help you feel more confident and ready to provide that compassionate customer care they’re looking for.
✨Tip Number 3
Be flexible and show it! Highlight your availability for different shifts in your conversations. They need someone who can adapt, so let them know you’re up for the challenge and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you who want to make a difference in the community.
We think you need these skills to ace Temporary Customer Service Advisor (Days & Nights) in Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any call centre roles you've had. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in the not-for-profit sector and how you can contribute to our mission. Keep it friendly and professional – we love a personal touch!
Show Off Your Flexibility:Since this role involves various shifts, make sure to mention your availability clearly. We appreciate candidates who can adapt to different schedules, so let us know when you can work and how you can fit into our rota.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Michael Page Business Support
✨Know the Organisation
Before your interview, take some time to research the not-for-profit sector and the specific organisation you're applying to. Understand their mission, values, and the impact they have on the community. This will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations or provided exceptional support. Be ready to discuss how you can bring that same level of care to this role.
✨Flexibility is Key
Since the role requires working flexible shifts, be prepared to discuss your availability openly. Highlight your willingness to adapt to different schedules and how you manage your time effectively. This shows that you're committed and ready for the demands of the job.
✨Practice Empathy
As a Temporary Customer Service Advisor, empathy is crucial. During the interview, demonstrate your ability to connect with customers on a personal level. You might even want to role-play common scenarios to show how you would handle calls with compassion and understanding.
