At a Glance
- Tasks: Engage with businesses to support them with debt management and payment plans.
- Company: Reputable organisation in the Energy Sector with a vibrant team culture.
- Benefits: Competitive salary, annual bonus, full training, and fantastic office perks.
- Other info: Immediate interviews available; great career progression opportunities await!
- Why this job: Join a growing team and make a real difference in customer service.
- Qualifications: Experience in customer service, excellent communication, and problem-solving skills.
The predicted salary is between 27000 - 29000 £ per year.
Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next step in their career and to join a vibrant team which offers excellent progression and development routes! If you are driven and passionate about customer services, please apply now!
As a Debt Customer Service Advisor, you will be having consultative conversations with businesses to help and support them with any arrears they have in place. You will be taking payments and setting up suitable payment plans, providing excellent support and guidance, and ensuring recovery targets and service level agreements are met. The role will involve corresponding with customers mainly over the telephone, with some emails too, alongside administrative duties. As the role progresses, you will be involved with other responsibilities within the team. The position will also support the offshore team with any customer service queries, making sure they are resolved as soon as possible for the client.
Profile:
- Previous customer service/contact centre experience
- Excellent communication skills and a confident telephone manner
- Able to work in a busy volume environment
- The ability to prioritise your workload and excellent organisation
- Thrive working in a team and also independently
- Resilience and an excellent problem solver
- Driven and passionate about customer experience and delivering the best service
Job Offer:
- Salary of £27,000 rising to £29,000 after three months with the business
- Annual bonus
- Growing team - exciting time to join the team
- Full training provided
- Excellent progression and development
- Central location in Leeds
- Free parking
- Fantastic benefits
- 9am-5pm Monday to Friday
- Superb offices
- Excellent team and culture
- Immediate interview
Debt Customer Service Advisor in Leeds employer: Michael Page Business Support
Join a reputable organisation in the Energy Sector as a Debt Customer Service Advisor, where you will be part of a vibrant team dedicated to delivering exceptional customer service. With a central location in Leeds, enjoy fantastic benefits including free parking, a competitive salary with annual bonuses, and ample opportunities for professional growth and development in a supportive work culture. This is an ideal environment for driven individuals passionate about making a difference in customer experiences.
Contact Details:
Michael Page Business Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Customer Service Advisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or customer service field. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion! When you get the chance to speak with potential employers, let your enthusiasm for customer service shine through. Share examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for driven individuals who are ready to take their customer service career to the next level.
We think you need these skills to ace Debt Customer Service Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for the Debt Customer Service Advisor role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our vibrant team. Be sure to mention how your skills align with the responsibilities of the role.
Showcase Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your application showcases your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity in the Energy Sector!
How to prepare for a job interview at Michael Page Business Support
✨Know Your Stuff
Before the interview, make sure you understand the company and its role in the energy sector. Research their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your passion for delivering excellent service.
✨Practice Your Communication
Since the role involves a lot of telephone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and helps you determine if the company is the right fit for you. Consider asking about team dynamics or opportunities for progression within the company.
