- Claims Handler - Insurance
- Leading UK Legal Firm
- Salary up to £40,000
- 2 days on site in Leeds (city centre)
Client Details
Our clients is a highly respected Legal Firm who support businesses across the UK. With multiple offices across the country, this role will join the team in Leeds and will be on site 2 days per week
Description
- Manage insurance claims from first notification through to settlement, ensuring a professional and efficient customer experience.
- Assess claim validity by reviewing policy coverage, terms, conditions, and supporting documentation.
- Investigate claims by gathering evidence, obtaining statements, reviewing reports, and liaising with relevant parties.
- Ensure all claims are handled in accordance with company procedures, regulatory requirements, and service level agreements.
- Accurately record claim information and maintain up-to-date case notes within claims management systems..
- Identify potentially fraudulent claims and escalate concerns in line with fraud prevention procedures.
- Instruct and manage external suppliers, including repairers, engineers, medical experts, and loss adjusters where required.
- Meet individual productivity, quality, and customer service targets.
- Handle customer complaints and complex claim queries, seeking resolution in a timely manner.
- Provide guidance and support to colleagues on claims processes, policy interpretation, and best practices where appropriate.
- Contribute to continuous improvement initiatives to enhance claims processes, customer satisfaction, and operational efficiency.
Profile
- Prior experience managing insurance claims
- Experience of working within delegated authority arrangements or insurer panel environments
- Knowledge of commercial insurance products, liability claims or management liability insurance.
- Experience managing multiple claims within service level deadlines
- Experience communicating with insurers, brokers and clients
Job Offer
- Join a highly respected legal firm
- Salary up to £40,000
- Hybrid working - 2 days on site in Leeds
- Modern city centre office environment
Claims Handler - Insurance in Leeds employer: Michael Page Business Support
As a Conveyancing Paralegal in Fife, you will thrive in a supportive and inclusive work culture that prioritises employee development and career progression within the professional services sector. Our organisation values collaboration and offers a dynamic environment where your contributions are recognised, ensuring you have the resources and opportunities to excel in your role while maintaining a healthy work-life balance.
Contact Details:
Michael Page Business Support Recruitment Team
