IT Support Role - 2nd Line Support

This IT Support Role offers an exciting opportunity to provide technical assistance within a highly successful business. The position requires problem‑solving skills and the ability to manage technology‑related support efficiently.

Client Details

A highly successful business

Description

• Provide first‑line IT support, including troubleshooting technical issues and resolving user queries.
• Maintain and update IT systems and infrastructure to ensure smooth operations.
• Assist in the installation and configuration of hardware and software.
• Monitor system performance and implement improvements where necessary.
• Ensure security protocols and data protection measures are adhered to.
• Collaborate with the technology team to support projects and system upgrades.
• Document and maintain records of IT processes and solutions.
• Provide training and guidance to staff on IT systems and tools.

Skills

• Confidently support Windows, Apple and Android devices.
• Support retail store devices such as Tablets, PED, Tills, Label Printers etc.
• Demonstrate confidence in managing basic Windows Server administration.
• Possess a strong understanding of networking, IP addressing, DNS, DHCP, and basic troubleshooting of network issues.
• Ensure compliance with security requirements such as GDPR a…