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For Companies At a Glance
- Tasks: Provide hands-on IT support and assist users both onsite and remotely.
- Company: Join a leading organisation with a focus on teamwork and innovation.
- Benefits: Competitive salary, great working environment, and flexible hours.
- Why this job: Make a real difference by helping users solve their tech issues.
- Qualifications: Degree or equivalent experience in IT support; strong problem-solving skills.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our client is looking for an IT Support Assistant
Client Details
A leading organisation
We are now looking for an IT Support Technician (preferably full-time but part-time would be considered for the right candidate), to provide an efficient and effective user support service, both on site and to remote users throughout the UK, as per brief and targets set by the IT Country Manager.Your roleYou will work closely with the Service Desk, IT Country Manager, and other Group IT support teams to deliver an efficient and cost-effective IT service. This is a hands-on role and responsibilities will include:
Description
- Purchase (build and configure as needed) and maintain IT assets and keep asset databases and directories up to date.
- Maintain stock of IT assets.
- Maintain and map IT infrastructure with support from Global IT to ensure maximum uptime (includes VOIP, LAN, WiFi and ISP connections).
- Provide user assistance and support to the IT Help Desk, providing support onsite and remotely (first line as required)
- Provide a professional and efficient approach to solving allocated user / service desk assigned issues within expected timescales, ensuring that customers are always kept fully informed of progress.
- Provide general assistance to users in using internal systems and software packages including training.
- Potential need to attend site/regional offices as required by the department (locations across the country), providing a professional, punctual, and courteous service.
- Assist with IT asset purchase offering choices and process for users to order.
- Assist with communicating Group IT correspondence.
- Help ensure appropriate internal and external security systems and procedures are always in place under the direction of Group IT, reporting breaches in security as appropriate
Profile
You will ideally be degree qualified or have the equivalent level of work experience. Self-motivated and enthusiastic, you will possess good interpersonal skills and have a structured and analytical approach to problem solving. You will have initiative, plenty of drive and be a strong team player.Where others see many, we see you – personally. We recognise and value your passion and personality.
Job Offer
A comoetitive salary and excellent working environment
IT Support Assistant employer: Michael Page Business Support
Contact Detail:
Michael Page Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific user issues or technical problems. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Assistant role. Highlight relevant experience and skills that match the job description, like user support and IT asset management. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for someone who can think on their feet and provide efficient solutions, so don’t hold back on showcasing your analytical approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Michael Page Business Support
✨Know Your Tech
Brush up on the latest IT support tools and technologies relevant to the role. Be ready to discuss your experience with VOIP, LAN, WiFi, and any other systems mentioned in the job description. Showing that you’re familiar with these will impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your analytical approach and problem-solving abilities.
✨Show Enthusiasm for User Support
Since this role involves providing user assistance, express your passion for helping others. Share stories where you went above and beyond to assist users, highlighting your interpersonal skills and commitment to customer service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT infrastructure and support processes. This shows your genuine interest in the role and helps you understand how you can contribute effectively to the team.