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- Tasks: Provide technical support and solve IT issues for users across multiple sites.
- Company: Established professional services firm with a strong reputation and modern systems.
- Benefits: Competitive salary, supportive culture, and opportunities for skill development.
- Why this job: Join a dynamic team and enhance your IT skills while helping others.
- Qualifications: Experience in IT support, strong troubleshooting skills, and customer-focused communication.
- Other info: Great opportunity for career growth in a collaborative environment.
The predicted salary is between 28000 - 35000 £ per year.
The role supports end users across a busy professional services environment, providing timely technical assistance and maintaining high service standards. It requires someone who enjoys solving problems, working with a range of IT systems, and contributing to a dependable, customer-focused support function that keeps the organisation operating smoothly.
The company is a well established professional services firm with multiple offices, modern systems, and a strong reputation for quality. They invest in technology, value collaboration, and provide a supportive working culture focused on delivering excellent service to their clients.
Responsibilities:
- Provide daily technical support to users across multiple sites
- Deal with 1st and 2nd line queries
- Assist with training
- Resolve hardware, software and network issues efficiently
- Maintain and update IT systems, equipment and documentation
- Set up new starters with devices, access and permissions
- Monitor and manage support tickets to agreed SLAs
- Assist with system upgrades and improvement projects
- Install and configure laptops, peripherals and applications
- Ensure security policies and procedures are followed
Profile:
- Previous experience in an IT support or service desk role
- Experience of Active Directory, Networking, Windows 10 & 11, and troubleshooting printers, scanners, PCs, mobiles and tablets
- Confident troubleshooting hardware and software problems
- Strong communication skills with a customer focused approach
- Ability to manage workload and meet agreed deadlines
- Familiar with Microsoft 365 and Windows environments
- Comfortable supporting users at different technical levels
- Organised and methodical with good attention to detail
- Keen to learn new systems and develop technical skills
Job Offer:
Salary of circa £28,000 to £35,000 dependant upon experience.
IT Assistant in High Wycombe employer: Michael Page Business Support
Contact Detail:
Michael Page Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups or tech events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before any interview, we recommend doing mock interviews with friends or family. This will help you articulate your experience with troubleshooting and customer support, making you feel more confident when it counts.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or examples of how you’ve solved IT issues in the past, bring them along to your interviews. We love seeing real-life applications of your problem-solving abilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals who can contribute to our supportive culture.
We think you need these skills to ace IT Assistant in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and showcases your problem-solving skills. We want to see how you've tackled 1st and 2nd line queries before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our customer-focused environment. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills: Mention your familiarity with Active Directory, Windows 10 & 11, and any other relevant tech skills. We’re keen to know how comfortable you are troubleshooting various devices, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get started!
How to prepare for a job interview at Michael Page Business Support
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Windows 10 & 11, and common troubleshooting techniques for hardware and software. Being able to confidently discuss these topics will show that you're ready to tackle the challenges of the role.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've successfully resolved IT issues in the past. Think about specific scenarios where you helped users with their technical problems, as this will demonstrate your ability to provide excellent customer support.
✨Practice Your Communication
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user with a non-technical background, so being clear and approachable is key.
✨Be Ready to Discuss Teamwork
The company values collaboration, so be prepared to talk about your experiences working in a team. Highlight any projects where you contributed to a supportive environment or helped colleagues, as this aligns with their culture of delivering excellent service.