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- Tasks: Lead and inspire Inside Sales teams across Europe to boost sales conversions.
- Company: Join a top manufacturer in the Health & Leisure industry with a strong global presence.
- Benefits: Enjoy hybrid working, competitive salary, and generous bonuses.
- Why this job: Be part of a dynamic team driving sales excellence and customer satisfaction.
- Qualifications: Experience managing international teams and a passion for health and fitness is a plus.
- Other info: Occasional travel to Spain and France required; based in Wakefield.
The predicted salary is between 48000 - 72000 £ per year.
Our client is an industry leading manufacturer within the Health & Leisure industry. With a strong presence across the USA, UK & Europe, this is a newly created role focused on managing Inside Sales teams in Europe and driving Sales Conversions within the Direct to Consumer Division.
Responsibilities:
- Direct management of 3 managers within Inside Sales - 1x UK, 1x France, 1x Spain.
- Overall leadership and responsibility for Inside Sales Teams across Europe supporting D2C Customers covering UK, France, Germany & Spain.
- Create and instil a culture of sales excellence through regular training, development and support to the team.
- Improve and drive sales conversion and sales uptake across all D2C channels including email and web enquiries.
- Management of the end-to-end sales cycle ensuring a world-class service is provided to customers during all interactions.
- Build and implement a commission structure that will incentivise and drive team performance, along with supporting business-wide objectives.
- Develop a voice of the customer programme to ensure customer feedback is acted upon and reduce customer issues and complaints.
- Create a proactive function supporting D2C customer base via both inbound and outbound channels.
- Develop and implement KPI dashboard.
- Create and deliver reports based on customer behaviour, Customer Service Levels, Sales Performance & Market Trends.
Profile:
- Experience managing European / International Teams or markets.
- Understanding of Contact Centre channels and technologies.
- Proven record of delivering results within a commercially focused environment.
- Ability to develop and implement a positive culture.
- Strong project management skills.
- Passion / Interest within Health & Fitness (desirable / non-essential).
Job Offer:
This is an exciting role that will join an expansive Global business within the Health & Leisure Industry. The Head of Inside Sales - Europe will be based at the Wakefield site, with occasional travel required to France & Spain. Hybrid working is on offer - 3 days in office, 2 from home. Role offers a salary of up to £60,000 plus generous bonus / commissions.
Head of Inside Sales - Europe employer: Michael Page Business Support
Contact Detail:
Michael Page Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Inside Sales - Europe
✨Tip Number 1
Familiarise yourself with the Health & Leisure industry, especially in the D2C space. Understanding current trends and challenges will help you speak confidently about how you can drive sales conversions and improve customer experiences.
✨Tip Number 2
Network with professionals in the industry, particularly those who have experience managing Inside Sales teams across Europe. This can provide you with valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your leadership style and how you would instil a culture of sales excellence within the team. Be ready to share specific examples of how you've successfully managed teams and improved performance in previous roles.
✨Tip Number 4
Research the company’s existing sales processes and customer feedback mechanisms. Being able to suggest improvements or new initiatives during your discussions will demonstrate your proactive approach and understanding of the role.
We think you need these skills to ace Head of Inside Sales - Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing sales teams, particularly in European markets. Emphasise any achievements in driving sales conversions and your understanding of D2C channels.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Health & Leisure industry and detail how your leadership style can create a culture of sales excellence. Mention specific examples of how you've improved sales performance in previous roles.
Highlight Relevant Skills: Clearly outline your project management skills and experience with contact centre technologies. Include any metrics or KPIs you have successfully managed to demonstrate your ability to drive results.
Showcase Cultural Fit: Research the company’s values and culture. In your application, convey how your personal values align with theirs, especially regarding customer service and team development.
How to prepare for a job interview at Michael Page Business Support
✨Showcase Your Leadership Skills
As the Head of Inside Sales, you'll be managing teams across multiple countries. Be prepared to discuss your previous leadership experiences and how you've successfully managed diverse teams. Highlight specific examples where you fostered a culture of sales excellence.
✨Demonstrate Your Understanding of D2C Channels
Since this role focuses on Direct to Consumer sales, it's crucial to show your knowledge of D2C strategies. Discuss your experience with email and web enquiries, and how you've driven sales conversions in these channels.
✨Prepare for Questions on Customer Feedback
The role involves developing a voice of the customer programme. Be ready to talk about how you've previously gathered and acted upon customer feedback to improve service levels and reduce complaints.
✨Discuss Your Project Management Experience
With strong project management skills being essential for this position, prepare to share examples of projects you've led. Focus on how you implemented KPIs and delivered reports that influenced business decisions.
