At a Glance
- Tasks: Lead customer service and drive positive change in a dynamic manufacturing environment.
- Company: Join a leading SME in the manufacturing supply chain industry.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Fully on-site role in Sheffield with opportunities for innovation.
- Why this job: Shape customer experience strategies and enhance operational efficiency.
- Qualifications: Proven leadership in customer service and strong problem-solving skills.
The predicted salary is between 55000 - 65000 £ per year.
Manufacturing Supply Chain industry
£55,000 - £65,000
Sheffield based (fully on-site)
Client Details
Page Group are working with a leading SME business who operate in the manufacturing supply chain industry, who are now looking to appoint a new Head of Customer Service at their offices in Sheffield.
Description
- Strategically and operationally lead Customer Service, Order Processing, Internal Sales Account Management.
- Create, implement and drive the CX Strategy across a national B2B customer base.
- Conduct in-depth reviews of existing processes and procedures to highlight opportunities to drive positive change, leading to better outcomes for customers, improved operational efficiency, reduced lead times and increased profit.
- Work closely with production planning to manage the order book to help create a timely distribution plan.
- Manage relations with 3rd party logistics providers, managing commercial contracts and ensuring SLAs are met.
- Take ownership of any escalated customer issues with a view to resolve in a timely manner.
- Work closely with the sales function to manage customer onboarding and provide support where required.
- Identify opportunities to implement new technologies, systems and AI that improve customer satisfaction and reduce manual workload.
Contact Details:
Michael Page Business Support Recruitment Team
We think you need these skills to ace Head of Customer Service
Customer Service Management
Order Processing
Internal Sales Account Management
CX Strategy Development
Process Improvement
Operational Efficiency
Production Planning
