At a Glance
- Tasks: Lead a global contact centre, shaping customer experience strategies and driving improvements.
- Company: Join a dynamic team at Michael Page Business Support, a leader in business solutions.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Work in a vibrant environment with a focus on innovation and collaboration.
- Why this job: Be at the forefront of customer service excellence and influence global operations.
- Qualifications: Proven leadership skills and experience in customer service management.
The predicted salary is between 80000 - 100000 £ per year.
Michael Page Business Support is seeking a Global Contact Centre Director to lead a multi-site operation across the UK and international sites from Leeds, with primary responsibility for delivering world-class customer service and achieving agreed KPIs.
You will shape and execute the CX strategy, drive continuous improvement, manage client contracts, and standardise processes across the group while engaging senior stakeholders and enabling data-driven decision-making.
Global Contact Centre Director – Leeds On-Site CX Strategy employer: Michael Page Business Support
As a progressive higher education provider, our organisation is dedicated to widening access to education through innovative partnerships, making it an excellent employer for those seeking meaningful and impactful work. We offer a collaborative and supportive environment that fosters professional development and career progression, alongside competitive salaries and flexible working arrangements. Join us to engage with senior stakeholders and contribute to our ambitious growth strategy while building a global network in the education sector.
Contact Details:
Michael Page Business Support Recruitment Team
