At a Glance
- Tasks: Lead a global contact centre operation and enhance customer service excellence.
- Company: Industry leader with a global presence and commitment to customer satisfaction.
- Benefits: Competitive salary, opportunity for strategic impact, and leadership role.
- Other info: Based in Leeds, with a focus on continuous improvement and efficiency.
- Why this job: Shape the future of customer experience on a global scale.
- Qualifications: Proven leadership in multi-site operations and strong strategic skills.
The predicted salary is between 75000 - 95000 £ per year.
Global Contact Centre Director Multi-site contact centre operation (UK International) Leeds based (fully on site) Strictly £75,000 - £95,000 depending on experience Due to business requirements - candidates will need to be based within a 1 hour commute of Leeds.
Client Details Our client is an industry leader within their field and have truly global footprint, with sites and customers in multiple countries.
They are now looking for a new Global Contact Centre Director to lead their customer operation Description Operational Leadership - Lead a multi site contact centre operation spanning multiple countries and time zones, to deliver world class customer service during every interaction, delivering against pre agreed KPI's and SLA's Strategic Implementation - Create, implement and drive the CX strategy across the group, in line with organisation objectives, driving efficiency, commercial performance and customer satisfaction Continuous Improvement - Conduct full operational reviews of process and procedures surrounding the contact centre and customer journey, identifying areas for change and improvement that will reduce time cost to service, increase efficiency and commercial output, and improve customer journeys.
Client Management - Direct manag...
Contact Details:
Michael Page Business Support Recruitment Team
