At a Glance
- Tasks: Manage customer journeys and ensure smooth equipment onboarding and support.
- Company: Dynamic company in the industrial and manufacturing sector, based in Northwich.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Join a team focused on quality and continuous improvement.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and experience in customer service or operations.
The predicted salary is between 31500 - 38500 £ per year.
This role is responsible for managing the customer journey from the point of sale or rental agreement through to completion, ensuring machines are successfully onboarded, customers meet their operational responsibilities, and opportunities to maximise revenue and service support are identified and delivered throughout the hire lifecycle.
Client Details A company operating in the industrial and manufacturing industry, based in Northwich.
Description Act as the single point of contact for all queries and enquiries relating to sales, operations, finance, and customers.
Oversee and maintain the quality and consistency of the HDS (Hire, Demo and Stand-in) process.
Ensure the delivery and handover process is completed to a consistently high standard.
Implement and manage a robust process for daily and weekly machine checks while equipment is on hire, ensuring any issues are identified, escalated, and resolved promptly.
Oversee and enhance the accuracy and quality of invoicing, including agreed hire rates, overtime charges, damage costs, downtime, hire pauses, and off-hire records.
Oversee and continuously improve the machine inspection and reporting process to ensure accuracy, consistency, and compliance.
Manage the final invoicing process, ensuring all applicable damage charges are recovered in accordance with company terms and that customer ...
Customer Focused - Equipment Rental Lead employer: Michael Page Business Support
As a progressive higher education provider, our organisation is dedicated to widening access to education through innovative partnerships, making it an excellent employer for those seeking meaningful and impactful work. We offer a collaborative and supportive environment that fosters professional development and career progression, alongside competitive salaries and flexible working arrangements. Join us to engage with senior stakeholders and contribute to our ambitious growth strategy while building a global network in the education sector.
Contact Details:
Michael Page Business Support Recruitment Team
