At a Glance
- Tasks: Enhance customer relationships and ensure satisfaction through innovative solutions.
- Company: Join a growing challenger brand in the retail industry based in London.
- Benefits: Permanent position with opportunities for career growth and development.
- Why this job: Make a real impact on customer experiences and build lasting relationships.
- Qualifications: Experience in customer service or related field is preferred.
The predicted salary is between 40000 - 50000 £ per year.
The Customer Relationship Manager role in the retail industry is focused on fostering positive customer experiences and building lasting relationships.
This permanent position, based in London, requires a proactive individual to oversee and improve the customer experience.
Client Details This opportunity is with a growing challenger brand company in the retail industry.
As a medium-sized organisation, they are committed to delivering exceptional customer experiences through efficient processes and innovative solutions.
Description Manage and enhance customer relationships to ensure satisfaction and loyalty.
Oversee customer service operations to meet and exceed quality standards.
Develop and implement strategies to improve customer engagement and retention.
Act as the main point of contact for customer queries and resolve issues promptly.
Collaborate with internal departments to ensure seamless customer experiences.
Analyse customer feedback to identify trends and recommend improvements.
Prepare regular reports on customer service performance and key metrics.
Ensure compliance with company policies and procedures in all customer interactions.
Profile A successful Customer Relationship Manager should have: Previous experience in customer service or a related field, preferably in the re...
Contact Details:
Michael Page Business Support Recruitment Team
