At a Glance
- Tasks: Manage inbound and outbound calls, providing top-notch customer service.
- Company: Join a well-established professional services organisation in Manchester.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Make a difference by helping customers and improving service standards.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
The Customer Call Handler will manage inbound and outbound calls, ensuring excellent service delivery in a professional services environment.
This role is based in Manchester and requires a proactive individual with strong communication skills.
Client Details This opportunity is with a well-established organisation in the professional services industry.
The company operates at a medium scale and is known for providing exceptional service and fostering a collaborative work environment.
Description Handle a high volume of incoming and outgoing calls promptly and professionally.
Provide accurate information and support to customers on a variety of enquiries.
Log and maintain detailed records of customer interactions in the system.
Resolve customer issues efficiently or escalate them to the relevant department.
Ensure compliance with company policies and procedures during all interactions.
Work closely with team members to improve customer satisfaction and service standards.
Meet or exceed performance targets set by the customer service department.
Contribute to process improvements by providing feedback to management.
Profile A successful Customer Call Handler should have: Previous experience in a customer service or call handling role.
Strong verbal and written communication ski...
Contact Details:
Michael Page Business Support Recruitment Team
