At a Glance
- Tasks: Support customers with healthcare queries and process claims efficiently.
- Company: Reputable non-profit organisation in York with a fun, collaborative team.
- Benefits: Competitive salary, free gym, private medical insurance, and retail discounts.
- Other info: Full training provided, excellent career progression, and hybrid working options.
- Why this job: Join a passionate team making a real difference in people's lives.
- Qualifications: Customer service experience preferred; healthcare, retail, or hospitality backgrounds welcome.
The predicted salary is between 26300 - 26300 £ per year.
Michael Page have partnered with a reputable Non for Profit Organisation in York to recruit for Contact Centre Claims Advisors to start asap! This would be an exceptional opportunity to join a company which has an excellent name within their market, provides the best training and development, and offers a fun collaborative team environment. If you are passionate about helping and providing care to customers and thrive in busy environments, this role is for you.
As a Contact Centre Claims Advisor, you will be supporting existing members with a range of queries regarding their healthcare services, ensuring each call is dealt with to the highest standard and resolved quickly and efficiently. You will be processing claims from start to finish alongside booking medical appointments and will be corresponding with customers mainly over the telephone and email. The position will be extremely fast-paced while making sure each interaction with every customer provides the best experience.
Profile:
- Previous customer service/contact centre experience desirable; however, the business can be open to healthcare backgrounds alongside retail and hospitality.
- Strong communication skills and an excellent telephone manner.
- Able to work in a high volume fast-paced setting.
- Resilient and a positive can-do attitude.
- Passionate about helping and supporting customers.
- An excellent team player.
Job Offer:
- Salary of £26,300+
- Reputable company within the non-profit sector.
- Central York location.
- Full training provided.
- Excellent progression and development opportunities.
- Good benefits package.
- Free gym on site.
- Private medical insurance.
- Discounts at all major retailers.
- Easily accessible location in York with free parking.
- Hybrid working.
- Superb offices and facilities.
- Monday to Friday 9am-5pm.
- Lovely team and culture.
Contact Centre Claims Advisor employer: Michael Page Business Support
As a progressive higher education provider, our organisation is dedicated to widening access to education through innovative partnerships, making it an excellent employer for those seeking meaningful and impactful work. We offer a collaborative and supportive environment that fosters professional development and career progression, alongside competitive salaries and flexible working arrangements. Join us to engage with senior stakeholders and contribute to our ambitious growth strategy while building a global network in the education sector.
Contact Details:
Michael Page Business Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Claims Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Claims Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page Business Support!
How to prepare for a job interview at Michael Page Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
