At a Glance
- Tasks: Manage and resolve customer complaints while ensuring top-notch service delivery.
- Company: Join a small, dynamic organisation in the property sector focused on customer satisfaction.
- Benefits: Gain valuable experience in customer service and enhance your problem-solving skills.
- Other info: Opportunity for personal growth in a supportive team environment.
- Why this job: Make a real difference by improving customer experiences and operational efficiency.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Complaints Officer will manage and resolve customer complaints while ensuring a high standard of service delivery within the property sector.
This role requires a keen eye for detail and a commitment to customer satisfaction.
Client Details This is an opportunity to join a small-sized organisation operating within the property sector.
The company is focused on providing excellent customer service and maintaining a high standard of operational efficiency.
Description Handle and resolve customer complaints in a professional and timely manner.
Maintain accurate records of all complaints and resolutions.
Work closely with the customer service team and housing operations lead to ensure customer satisfaction.
Analyse complaint trends and provide feedback to improve processes.
Ensure compliance with relevant regulations and company policies.
Communicate effectively with internal and external stakeholders.
Prepare reports on complaint handling and outcomes.
Support the implementation of strategies to enhance the customer experience.
Profile A successful Complaints Officer should have: Experience in customer service or a related field within the housing industry.
Strong problem-solving and communication skills.
The ability to work independently and manage multiple tasks eff...
Contact Details:
Michael Page Business Support Recruitment Team
