At a Glance
- Tasks: Lead a team to resolve customer complaints and enhance satisfaction.
- Company: Zuto, a customer-focused financial services company.
- Benefits: Permanent position with opportunities for professional growth.
- Other info: Join a dynamic team dedicated to continuous improvement and accountability.
- Why this job: Make a real difference in customer experiences and drive operational excellence.
- Qualifications: Strong organisational skills and knowledge of FCA regulations required.
The predicted salary is between 40000 - 50000 £ per year.
I am working exclusively with Zuto to recruit for a Complaints Manager which requires someone with strong organisational skills and a keen eye for detail to oversee and resolve customer complaints effectively.
Applicants need to be aware of FCA regulations.
This is a permanent position, offering the chance to contribute to the improvement of customer satisfaction and operational excellence.
Client Details Sat in the financial services industry, Zuto is known for its customer-focused approach and commitment to improving client experiences.
The company values structured processes and results-oriented professionals to drive success.
Description Led, motivated and develop a team of 18+ Complaints Handlers and Team Leaders, driving engagement, capability and performance.
Foster a high-performance culture focused on delivering fair customer outcomes, accountability and continuous improvement.
Conducted regular coaching, performance reviews and development planning to support individual and team growth.
Managed the end-to-end complaints process, ensuring compliance with FCA DISP requirements and regulatory standards.
Ensured complaints were thoroughly investigated, resolved fairly and completed within prescribed regulatory time frames.
Maintained adherence to FCA regulations, Consumer Duty requirements and internal governance policies across all compla...
Contact Details:
Michael Page Business Support Recruitment Team
