At a Glance
- Tasks: Engage with businesses to support them with payment plans and customer service queries.
- Company: Reputable organisation in the Energy Sector with a vibrant team culture.
- Benefits: Competitive salary, annual bonus, full training, and fantastic benefits.
- Other info: Immediate interviews available and excellent career progression opportunities.
- Why this job: Join a growing team and make a real impact in customer service.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 29000 - 31000 £ per year.
Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next step in their career and to join a vibrant team which offers excellent progression and development routes! If you are driven and passionate about customer services, please apply now!
As a Collections Customer Care Advisor, you will be having consultative conversations with businesses to help and support them with any arrears they have in place. You will be taking payments and setting up suitable payment plans, providing excellent support and guidance, and ensuring recovery targets and service level agreements are met. The role will involve corresponding with customers mainly over the telephone, as well as emails, alongside administrative duties. As the role progresses, you will be involved with other responsibilities within the team. The position will also support the offshore team with any customer service queries, making sure they are resolved as soon as possible for the client.
Profile:
- Previous customer service/contact centre experience
- Excellent communication skills and a confident telephone manner
- Able to work in a busy volume environment
- The ability to prioritise your workload and excellent organisation
- Thrive working in a team and also independently
- Resilience and an excellent problem solver
- Driven and passionate about customer experience and delivering the best service
Job Offer:
- Salary of £29,000 rising to £31,000 after three months with the business
- Annual bonus
- Growing team - exciting time to join the team
- Full training provided
- Excellent progression and development
- Central location in Leeds
- Free parking
- Fantastic benefits
- 9am-5pm Monday to Friday
- Superb offices
- Excellent team and culture
- Immediate interview
Collections Customer Care Advisor employer: Michael Page Business Support
Join a reputable organisation in the Energy Sector as a Collections Customer Care Advisor, where you will be part of a vibrant team dedicated to delivering exceptional customer service. With a central location in Leeds, enjoy fantastic benefits including free parking, a competitive salary with annual bonuses, and ample opportunities for professional growth and development in a supportive work culture. This is an exciting time to join a growing team that values resilience, teamwork, and a passion for customer experience.
Contact Details:
Michael Page Business Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Customer Care Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or customer service field. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer care roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers. This will demonstrate your commitment and help you stand out as a driven candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our vibrant team and contribute to excellent customer experiences.
We think you need these skills to ace Collections Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your customer service experience and skills. Highlight any relevant roles where you've dealt with collections or customer care, as this will show us you're a great fit for the Collections Customer Care Advisor position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service. Share specific examples of how you've helped customers in the past, and let your personality shine through – we love to see genuine enthusiasm!
Showcase Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Michael Page Business Support
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times you've resolved issues or gone above and beyond for a customer. This role is all about consultative conversations, so showing your passion for helping others will really make you stand out.
✨Practice Your Communication Skills
Since you'll be communicating mainly over the phone, it's crucial to demonstrate excellent communication skills. Practise speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and responses.
✨Show Off Your Organisational Skills
The job requires prioritising workloads in a busy environment, so be prepared to discuss how you manage your time and tasks. Share examples of how you've successfully juggled multiple responsibilities in previous roles, and highlight any tools or methods you use to stay organised.
✨Be Ready to Problem Solve
As a Collections Customer Care Advisor, you'll need to tackle various challenges. Think of a few scenarios where you've had to solve problems creatively or handle difficult situations. This will showcase your resilience and ability to think on your feet, which are key traits for this position.
