At a Glance
- Tasks: Manage client accounts and ensure smooth communication in the industrial sector.
- Company: Dynamic company in Warrington focused on customer service excellence.
- Benefits: Competitive salary, comprehensive benefits, hybrid working, and onsite parking.
- Other info: Inclusive environment welcoming diverse backgrounds and experiences.
- Why this job: Join a collaborative team and make a real impact on customer relationships.
- Qualifications: Bilingual in German/Spanish/French with customer service experience.
The predicted salary is between 31500 - 38500 £ per year.
As a bilingual Key Account Coordinator, you'll play a key role in providing excellent customer service within the industrial and manufacturing sector.
Your day will involve managing client accounts and ensuring smooth communication, helping the business run efficiently and maintain strong client relationships.
Client Details A company operating within the industrial and manufacturing sector, located in Warrington.
Description Develop and maintain trusted, high-value relationships with key focus customers.
Prioritise customer intimacy and deliver an exceptional customer experience at every touch point.
Partner closely with the Customer Service team to effectively manage customer orders and enquiries, ensuring clear and timely communication and keeping customers informed throughout the process.
Collaborate with Supply Chain to maximise service levels and deliver a seamless end-to-end customer experience.
Build strong internal partnerships with the Sales team to foster a collaborative and customer-focused working environment.
Proactively support the Sales team in customer meetings, both face-to-face and virtually.
Actively participate in strategic meetings for focus accounts, contributing customer insights and supporting account development.
Work collaboratively with Sales to understand customer forecasts, including constrained forecasts, and ensure alignment across the business.
Partner with Sales and Product Management to understand customer pricing structures and ensure accurate and timely updates within the relevant systems.
Take accountability for the accurate reporting and management of customer complaints within the system, ensuring timely communication and follow-up with customers.
Participate in cross-functional complaint resolution teams to identify root causes and implement effective corrective actions to prevent recurrence.
Ensure customer satisfaction following the resolution of complaints and proactively address any outstanding concerns.
Coordinate the resolution of credit-related issues between Sales, Finance and customers, ensuring timely and effective outcomes.
Engage regularly with customers to capture and share the "Voice of the Customer", identifying opportunities to improve service and strengthen relationships.
Keep the wider business informed of relevant customer insights, developments and opportunities across focus accounts.
Identify, lead and support continuous improvement initiatives that enhance customer experience, service levels and internal processes.
Profile Experience in a customer service or account management role, ideally within the industrial or manufacturing industry.
Bilingual - German/Spanish/French Strong organisational and time management skills to handle multiple accounts effectively.
Excellent communication skills, both written and verbal, to liaise with clients and internal teams.
A proactive and problem-solving mindset to address customer needs efficiently.
Proficiency in using relevant software and tools for order processing and account management.
Job Offer Competitive salary dependent on the level of experience.
Comprehensive benefits package as detailed in the job description.
Permanent position based in Warrington within the industrial and manufacturing sector.
Hybrid working On site parking If you're interested in this role, apply now.
People are at the heart of Michael Page.
We are committed to creating an inclusive environment.
As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences.
If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Bilingual Account Coordinator employer: Michael Page Business Support
As a progressive higher education provider, our organisation is dedicated to widening access to education through innovative partnerships, making it an excellent employer for those seeking meaningful and impactful work. We offer a collaborative and supportive environment that fosters professional development and career progression, alongside competitive salaries and flexible working arrangements. Join us to engage with senior stakeholders and contribute to our ambitious growth strategy while building a global network in the education sector.
Contact Details:
Michael Page Business Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Account Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bilingual Account Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page Business Support!
How to prepare for a job interview at Michael Page Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
