As a Senior Operations Manager (Contact Centre) in Walsall, you will lead the day-to-day delivery of customer service operations within a B2B & B2C environment. You will keep activity organised and focused, helping the customer service function run smoothly and meet business needs.
Client Details
Our client is a market leading business service provider within the retail / automotive sector. They are now looking for a Senior Operations Manager within their large scale, multi-functional Contact Centre
Description
- Lead the daily running of the contact centre to maintain reliable customer service delivery.
- Oversee operational activity across the customer service department and keep priorities clear.
- Manage service performance and address operational issues to maintain consistent standards.
- Coordinate workloads and resources to help the contact centre meet customer demand.
- Review operational results and use findings to improve day-to-day service delivery.
- Work with internal teams to resolve issues that affect customer service operations.
- Maintain clear processes and routines that support efficient contact centre activity.
- Work cross functionally with suppliers and 3rd parties to achieve the right outcomes for customers
Profile
A successful Senior Operations Manager (Contact Centre)' should have:
- Experience managing contact centre operations and customer service activity.
- Strong operational management skills, with the ability to organise competing priorities.
- Experience monitoring service performance and acting on operational findings.
- The ability to manage workloads and resources in a busy customer service setting.
- Desirable - Automotive sector experience
Job Offer
- Permanent Senior Operations Manager (Contact Centre) position in Walsall - (Fully on-site)
- Salary of £65,000 to £70,000 dependent on the level of experience.
- Modern Contact Centre Environment
- Opportunity to grow and develop
Senior Operations Manager (Contact Centre) in Walsall employer: Michael Page Business Support Careers
As a Temporary Site Supervisor/Driver with our not-for-profit organisation in Uxbridge, you will be part of a dedicated team committed to making a positive impact in the community. We offer a supportive work culture that values collaboration and personal growth, alongside opportunities for skill development in site management and driving. Join us to contribute to meaningful initiatives while enjoying the benefits of a flexible work schedule and a fulfilling role that truly makes a difference.
Contact Details:
Michael Page Business Support Careers Recruitment Team
