At a Glance
- Tasks: Lead customer operations and enhance service delivery in a dynamic manufacturing environment.
- Company: Join an industry-leading manufacturing business experiencing exciting growth.
- Benefits: Competitive salary, potential for career advancement, and a supportive team culture.
- Other info: Work on-site four days a week in a collaborative and innovative atmosphere.
- Why this job: Make a real impact by shaping customer experience and driving positive change.
- Qualifications: Experience in manufacturing or supply chain, with strong leadership and process improvement skills.
The predicted salary is between 42750 - 52250 £ per year.
- Head of Customer Service
- Manufacturing Industry
- £55,000 - £70,000
- Wakefield Are - 4 days on site
- Newly created role focused on customer operations leadership, plus process, procedures and systems implementation's
- Client Details
Our client are an industry leading manufacturing business within their sector and are going through a period of sustained growth.
To ensure their service levels meet increased customer demand, they are now looking for a Head of Customer Service to join the business to ensure their internal infrastructure is fit for purpose, and ensures smooth delivery of customer satisfaction
- Description
- Lead & manage customer operations functions including Order Processing, CS, Quotations, Aftersales & Distribution
- Create and implement the customer experience strategy across the business
- Conduct and in-depth review of process & procedures, identifying opportunities & areas to drive positive change that improve performance across customer satisfaction, efficiency, and lead times
- Identify opportunities to automate manual processes through the implementation and adoption of new technologies
- Work closely with manufacturing & production planning to create distribution plans based on customer requirements, lead times and stock availability
- Manage relationships with 3rd party logistics providers - ensuring service levels are met and reviewing contractual performance
- Create a customer first culture across both the department and wider business, ensuring each business areas is aware of how they can have a positive impact on customers
- Take Ownership of escalated customer issues
- Create, implement and review KPI & SLA within the customer operations
- Create reports based on customer activity, feedback and market trends, identifying opportunities before presenting to key directors in the business
- Work collaboratively with senior leaders across the business including Sales, Production, Finance & Supply Chain
- Profile
A successful Head of Customer Service should have
- Background within Manufacturing, Distribution or Supply Chain led business (Must)
- Understanding of order management process
- Experience implementing new process and procedures
- Experience implementing new technologies - ERP / Order Management / CRM
- Ability to motivate and inspire large teams
- Continuous improvement knowledge
- Job Offer
- Salary between £55,000 and £70,000, dependent on the level of experience.
- Wider package to be disclosed on application
- Wakefield based - 4 days on sire
If you're interested in this role, apply now.
Head of Customer Service in Wakefield employer: Michael Page Business Support Careers
As a Temporary Site Supervisor/Driver with our not-for-profit organisation in Uxbridge, you will be part of a dedicated team committed to making a positive impact in the community. We offer a supportive work culture that values collaboration and personal growth, alongside opportunities for skill development in site management and driving. Join us to contribute to meaningful initiatives while enjoying the benefits of a flexible work schedule and a fulfilling role that truly makes a difference.
Contact Details:
Michael Page Business Support Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Service in Wakefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page Business Support Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page Business Support Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Service in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page Business Support Careers:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page Business Support Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page Business Support Careers!
How to prepare for a job interview at Michael Page Business Support Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
