At a Glance
- Tasks: Handle and resolve customer complaints in the financial services sector with professionalism.
- Company: Dynamic financial services company based in Manchester with a strong team culture.
- Benefits: 6-month contract, hybrid working, excellent career prospects, and a supportive work environment.
- Other info: Join a collaborative team focused on continuous improvement and customer care.
- Why this job: Make a real difference by ensuring customer satisfaction and compliance in a rewarding role.
- Qualifications: Experience in managing FCA-regulated complaints and strong problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
As a Complaints Executive in Manchester's financial services sector, you'll handle and manage a case load of customer complaints, ensuring they are resolved efficiently and in line with company policies.
Your role will help maintain customer satisfaction and compliance by managing issues with care and professionalism.
Client Details
This opportunity is with a company in the financial services industry based in Manchester.
- Description
- Investigate and resolve customer complaints in a timely manner, ensuring adherence to internal policies and external regulations.
- Manage a personal caseload of regulated and unregulated complaints from receipt through to resolution, ensuring all complaints are handled fairly, consistently, and within required timescales.
- Conduct thorough and impartial investigations, reviewing customer interactions, account information, policies, procedures, and supporting evidence to determine appropriate outcomes.
- Draft clear, professional, and well-reasoned complaint responses, including Final Response Letters, ensuring compliance with FCA DISP requirements and internal standards.
- Deliver fair customer outcomes in line with FCA Consumer Duty principles and the organisation's customer-focused culture.
- Identify root causes, recurring complaint drivers, and emerging risks through detailed case reviews and complaint analysis.
- Escalate significant risks, systemic issues, and potential regulatory concerns to the Regulated Complaints & FOS Manager and relevant stakeholders.
- Collaborate with operational, quality, risk, compliance, and partner teams to support process improvements and reduce complaint volumes.
- Support responses to Financial Ombudsman Service (FOS) referrals, including the preparation of comprehensive case files and supporting evidence.
- Maintain accurate complaint records and management information, ensuring all regulatory reporting and governance requirements are met.
- Contribute to complaint trend analysis, reporting, and insight activities to support business decision-making and continuous improvement initiatives.
- Profile
A successful Complaints Executive should have
- Strong regulatory and investigative skills with exceptional attention to detail.
- Excellent challenging and influencing abilities, with confidence to provide independent regulatory judgement.
- Strong problem-solving and analytical skills, with the ability to interpret complaints data and identify systemic risks.
- Ability to produce timely, accurate and defensible decisions with minimal supervision.
- Highly organised, with the ability to manage multiple complex complaints and regulatory deadlines.
- Proven experience managing FCA-regulated complaints and within financial services.
- Strong understanding of FCA DISP requirements and the Financial Ombudsman Service framework.
- Customer-focused mindset with strong regulatory judgement and ethical decision-making.
- Job Offer
- 6 month fixed term contract with the possibility of going perm.
Hybrid working after training (2 days in office, 3 days at home). This role is Mon - Fri.
- Central city centre office.
- Excellent team & working culture on offer.
- Excellent career prospects.
Complaints Executive- FCA in Manchester employer: Michael Page Business Support Careers
As a Temporary Site Supervisor/Driver with our not-for-profit organisation in Uxbridge, you will be part of a dedicated team committed to making a positive impact in the community. We offer a supportive work culture that values collaboration and personal growth, alongside opportunities for skill development in site management and driving. Join us to contribute to meaningful initiatives while enjoying the benefits of a flexible work schedule and a fulfilling role that truly makes a difference.
Contact Details:
Michael Page Business Support Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Executive- FCA in Manchester
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
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Keep your eyes peeled on job boards specifically for finance roles. Companies like Michael Page Business Support Careers might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Complaints Executive- FCA in Manchester
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Michael Page Business Support Careers will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Michael Page Business Support Careers. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Michael Page Business Support Careers confidence in your short-term commitment to the role.
How to prepare for a job interview at Michael Page Business Support Careers
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Michael Page Business Support Careers.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Michael Page Business Support Careers that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
