As a Customer Service Advisor in the energy and natural resources industry, you'll handle customer queries, ensuring a smooth and efficient service that meets their needs. Based in London, your role helps the business maintain excellent customer relationships while keeping daily operations running seamlessly.
Client Details
This role is with a company in the energy and natural resources industry, located in London.
Description
As Customer Service Advisor, you will:
- Respond to customer queries via phone, email, and other channels promptly and professionally.
- Provide accurate information about services and resolve issues efficiently.
- Maintain detailed records of customer interactions and updates in the system.
- Collaborate with other departments to ensure customer satisfaction.
- Identify and escalate complex issues to the appropriate teams.
- Assist with administrative tasks to support the wider team.
- Monitor and follow up on pending customer requests to ensure timely resolution.
- Continuously improve knowledge of company products and services to better assist customers.
Profile
A successful Customer Service Advisor should have:
- Previous experience in a customer service or support role, ideally within a similar industry.
- Strong communication and problem-solving skills.
- Attention to detail and the ability to stay organised under pressure.
- Proficiency with computer systems and customer relationship management tools, ideally Zendesk.
- A positive attitude and a proactive approach to helping customers.
- A team-oriented mindset with the ability to work independently when needed.
Job Offer
- Salary ranging from £29,000 to £33,000, dependent on the level of experience.
- Hybrid working model with 3 days in the office.
- Generous holiday allowance.
If you're interested in this role, apply now.
People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Customer Service Advisor in London employer: Michael Page Business Support Careers
As a Temporary Site Supervisor/Driver with our not-for-profit organisation in Uxbridge, you will be part of a dedicated team committed to making a positive impact in the community. We offer a supportive work culture that values collaboration and personal growth, alongside opportunities for skill development in site management and driving. Join us to contribute to meaningful initiatives while enjoying the benefits of a flexible work schedule and a fulfilling role that truly makes a difference.
Contact Details:
Michael Page Business Support Careers Recruitment Team
