At a Glance
- Tasks: Support customers with queries and ensure a smooth service experience.
- Company: Dynamic business services company based in Leeds.
- Benefits: £14.73 per hour, weekly pay, and potential for permanent role.
- Other info: Office-based role with full-time hours and great city centre location.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and previous customer service experience.
The predicted salary is between 31500 - 38500 £ per year.
This Customer Service Advisor role in Leeds is all about supporting customers with their queries and ensuring a smooth service experience.
You'll be the first point of contact, helping to resolve issues and keeping things running efficiently in the business services industry.
Client Details
This role is within the business services industry, based in Leeds. This opporutnity will be fully office based and offers full-time hours only (Mon - Fri 09:00am - 17:30pm)
- Description
- Respond to customer queries promptly and professionally via inound calls.
- Provide accurate information and solutions to customer issues.
- Log and update customer interactions within internal systems.
- Collaborate with other departments to resolve complex enquiries.
- Maintain a high level of customer satisfaction through excellent service.
- Identify recurring issues and suggest improvements to processes.
- Follow company policies and procedures in all interactions.
- Support team goals by contributing to overall service targets.
- Profile
A successful Customer Service Advisor should have
- Strong communication skills, both written and verbal.
- A customer-focused approach with a problem-solving mindset.
- Confidence in using computer systems and managing multiple tasks.
- Attention to detail and the ability to work under pressure.
- Previous experience in customer service or a similar role.
- Can commit to an on-going temporary role starting on the 21st September.
Please be advised that all employment offers are subject to the successful completion of pre-employment screening, including a Basic DBS check and credit check.
- Job Offer
- 14.73ph & weekly pay.
- Start date - 21st September.
- City centre office - close to main public transport links.
- Possibility to be extended or go perm.
Customer Service Advisor in Leeds employer: Michael Page Business Support Careers
As a Temporary Site Supervisor/Driver with our not-for-profit organisation in Uxbridge, you will be part of a dedicated team committed to making a positive impact in the community. We offer a supportive work culture that values collaboration and personal growth, alongside opportunities for skill development in site management and driving. Join us to contribute to meaningful initiatives while enjoying the benefits of a flexible work schedule and a fulfilling role that truly makes a difference.
Contact Details:
Michael Page Business Support Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page Business Support Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page Business Support Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page Business Support Careers:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page Business Support Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page Business Support Careers!
How to prepare for a job interview at Michael Page Business Support Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
