As the Head of Complaints in the housing sector, you'll oversee the customer service team to ensure complaints are managed effectively and resolved promptly. This role is key in maintaining customer satisfaction and improving processes for a seamless experience. Client Details A housing organisation based in central London. Description As Head of Complaints you will: Manage and oversee the complaints team to ensure efficient handling and resolution of customer issues. Develop and implement strategies to improve complaint management processes. Analyse complaint trends and provide actionable insights to the leadership team. Ensure compliance with relevant regulations and internal policies. Prepare and present reports on complaint statistics and resolutions. Collaborate with other departments to address root causes of complaints. Provide guidance and training to team members to enhance their performance. Act as the escalation point for complex or high-priority complaints. Profile A successful Head Of Complaints should have: Proven experience in complaints management within the business services industry. Strong leadership and team management skills. Excellent communication and problem-solving abilities. Knowledge of ...
Head of complaints employer: Michael Page Business Support Careers
As a Temporary Site Supervisor/Driver with our not-for-profit organisation in Uxbridge, you will be part of a dedicated team committed to making a positive impact in the community. We offer a supportive work culture that values collaboration and personal growth, alongside opportunities for skill development in site management and driving. Join us to contribute to meaningful initiatives while enjoying the benefits of a flexible work schedule and a fulfilling role that truly makes a difference.
Contact Details:
Michael Page Business Support Careers Recruitment Team
