At a Glance
- Tasks: Be the go-to person for clients, ensuring their needs are met and issues resolved.
- Company: Join a market-leading business with a focus on B2B customer relationships.
- Benefits: Enjoy a strong salary, hybrid work, free gym, and modern office perks.
- Other info: Great opportunities for growth and progression in a supportive environment.
- Why this job: Make a real impact by enhancing client experiences and building lasting relationships.
- Qualifications: Experience in service roles and excellent communication skills required.
The predicted salary is between 38250 - 46750 £ per year.
- Customer Relationship Manager
- Service driven role
- Halifax / Hybrid - (2 days from home after probation period)
- Strong salary offering based on experience
- Client Details
Our client are a market leading business within their industry, working with a wide range of B2B Customer ranging from global corporates, through to SME organisations.
Following a period of sustained growth they are looking for a new Customer Relationship Manager to be a point of contact for a number of assigned accounts from a service perspective
- Description
- Act as the main point of contact for a portfolio of clients, addressing their needs, resolving issues and signposting internally.
- Develop and maintain strong relationships to foster client satisfaction and loyalty.
- Coordinate with internal teams to ensure timely delivery of services and solutions.
- Monitor and track client accounts, ensuring all services are provided as agreed.
- Identify opportunities to enhance client experience and offer additional services.
- Provide regular updates and reports to clients on service performance.
- Handle client feedback and work towards continuous improvement in service delivery.
- Collaborate with the customer service team to maintain high standards of support.
- Create and present reports to both customers and internal stakeholders based on service performance
- Profile
- Experience in a service driven role
- Previous experience of managing B2B Customers
- Excellent communicator both written and verbal
- Strong stakeholder engagement
- Job Offer
- Permanent full-time role based in Halifax, Monday to Friday
- Hybrid approach (2 days from home after probation / training period)
- Genuine scope to grow and progress
- Strong & competitive salary offering based on experience
- Modern office and facilities with free parking, canteen on site, free gym
Customer Relationship Manager in Halifax employer: Michael Page Business Support Careers
As a Temporary Site Supervisor/Driver with our not-for-profit organisation in Uxbridge, you will be part of a dedicated team committed to making a positive impact in the community. We offer a supportive work culture that values collaboration and personal growth, alongside opportunities for skill development in site management and driving. Join us to contribute to meaningful initiatives while enjoying the benefits of a flexible work schedule and a fulfilling role that truly makes a difference.
Contact Details:
Michael Page Business Support Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in Halifax
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page Business Support Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page Business Support Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Manager in Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page Business Support Careers:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page Business Support Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page Business Support Careers!
How to prepare for a job interview at Michael Page Business Support Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
