Helpdesk Scheduler in Chester

As a Helpdesk Scheduler in Chester, you will be responsible for organising and coordinating schedules to ensure smooth operations. Your role will help the team deliver excellent service and meet the needs of their customers efficiently.

Client Details

Our client is a well-established and industry-leading organisation based in Chester, recognised for its continued success and outstanding reputation within the sector.

Description

• Coordinate and manage schedules for customer repairs.
• Ensure timely responses to customer queries and requests.
• Monitor and update scheduling systems to reflect accurate information.
• Liaise with team members to resolve any scheduling conflicts.
• Communicate effectively with customers to confirm appointments and updates.
• Assist in tracking and reporting on team performance metrics.
• Identify and address any operational inefficiencies in the scheduling process.

Profile

A successful Helpdesk Scheduler should have:

• Strong organisational and time management skills.
• Experience in scheduling or customer service based roles.
• Excellent communication skills, both written and verbal.
• Proficiency with scheduling tools and software.
• A proactive approach to problem-solving.
• Attention to detail and the ability to multitask.

Job Offer

• Immediate start temp role
• Hybrid working after training (3 days in office, 2 days at home)
• Weekly pay
• Free on-site parking