At a Glance
- Tasks: Lead customer service and aftersales teams to enhance performance and customer satisfaction.
- Company: Join a growing online retailer specialising in home products.
- Benefits: £50,000 salary, bonus, modern offices, and a potential 4-day work week.
- Other info: Dynamic leadership role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by driving improvements in customer service and operational efficiency.
- Qualifications: Experience in senior customer service roles and knowledge of e-commerce platforms.
The predicted salary is between 40500 - 49500 £ per year.
- Head of Customer Service & Aftersales
- £50,000
- Bradford based - on-site
- Commerce / Furniture / Online Retail
- Option to work 4 day week (after probation)
- Client Details
Michael Page are working in partnership with a growing online retailer who specialise in the distribution of home based products.
Following a sustained period of growth, they are looking to appoint a Head of Customer Service & Aftersales in a newly created role. This role will form part of the senior leadership group
- Description
- Leadership of the Customer Service, Aftersales & Parts Teams, driving performance and development
- Create and implement KPI's across the department focused of service levels, efficiency and customer satisfaction
- Review process procedures, existing ways of working & systems, identifying inefficiencies and opportunities to drive improvement
- Introduce robust processes and standards to improve response times, resolution rates, return handling and customer satisfaction
- Manage relationships with 3rd parties including systems providers, couriers and online platforms ensure SLA's are maintained
- Analyse customer data and feedback to identify trends and undertake route cause analysis to reduce reoccurring customer issues
- Create and present meaningful data & reports Directors focused on performance, challenges and areas for improvement
- Work cross functionally with all departments including warehouse, supply chain and finance
- Drive continuous improvement activities across the business
- Profile
- Experience in a senior customer service or aftersales leadership roles
- Knowledge of e-commerce / online selling platforms
- Ability to drive process improvements
- Strong people leader
- Ability to drive operational improvements
- Job Offer
- £50,000 salary plus bonus
- Modern offices in outskirts of Bradford (fully on-site)
- Option of 4 day week (condensed hours) after probation
Head of Customer Service & Aftersales in Bradford employer: Michael Page Business Support Careers
As a Temporary Site Supervisor/Driver with our not-for-profit organisation in Uxbridge, you will be part of a dedicated team committed to making a positive impact in the community. We offer a supportive work culture that values collaboration and personal growth, alongside opportunities for skill development in site management and driving. Join us to contribute to meaningful initiatives while enjoying the benefits of a flexible work schedule and a fulfilling role that truly makes a difference.
Contact Details:
Michael Page Business Support Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Service & Aftersales in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page Business Support Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page Business Support Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Service & Aftersales in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page Business Support Careers:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page Business Support Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page Business Support Careers!
How to prepare for a job interview at Michael Page Business Support Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
