At a Glance
- Tasks: Engage with partners, maintain CRM records, and support a busy team.
- Company: Well-established national organisation with a strong reputation.
- Benefits: Competitive salary, hybrid working, free parking, and flexible hours.
- Other info: Temporary-to-permanent role with excellent long-term career potential.
- Why this job: Gain valuable experience in customer support and relationship management.
- Qualifications: Confident communication skills and good organisational abilities.
The predicted salary is between 24850 - 26850 £ per year.
This is a fantastic opportunity for an organised and confident individual looking to build experience as a Customer Support Administrator and within relationship management.
You'll engage with existing and prospective partners, maintain accurate CRM records and support a busy team with a range of customer-focused and administrative activities.
Client Details
Our client is a well-established national organisation with a strong reputation in its field.
Due to continued growth, they are seeking a Customer Support Administrator to join their friendly team on a temporary-to-permanent basis, offering full training and excellent long-term career potential.
They are based in Kings Norton, Birmingham and are anow seeking a Customer Support Administrator to join them on a temp to perm basis.
- Description
- Contact existing partners to build relationships and update information
- Speak with prospective partners and introduce services and benefits
- Record accurate information, notes and activity on the CRM system
- Maintain and update customer and partner databases
- Provide excellent customer service via telephone and email
- Support customer engagement and business development campaigns
- Assist with reporting and administrative tasks
- Ensure all records remain accurate and compliant
- Work collaboratively with colleagues across the organisation
- Profile
A successful Customer Support Administrator should have
- Confident and professional telephone manner
- Strong verbal and written communication skills
- Good administration and organisational abilities
- Comfortable using IT systems, Microsoft Office and CRM databases
- Excellent attention to detail
- Positive attitude and willingness to learn
- Ability to work independently and as part of a team
- Job Offer
- An annual salary of £24850 to £26850 per annum.
- Temp to Perm Opportunity.
- Hybrid working, 3 days in office and 2 from home.
- Free parking on site.
- Temporary position based in Birmingham, with opportunities to gain valuable experience in the not-for-profit sector.
- Flexible working hours to suit your schedule.
If you're interested in this Customer Support Administrator role, apply now.
People are at the heart of Michael Page.
We are committed to creating an inclusive environment.
As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences.
If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Customer Support Administrator in Birmingham employer: Michael Page Business Support Careers
As a Temporary Site Supervisor/Driver with our not-for-profit organisation in Uxbridge, you will be part of a dedicated team committed to making a positive impact in the community. We offer a supportive work culture that values collaboration and personal growth, alongside opportunities for skill development in site management and driving. Join us to contribute to meaningful initiatives while enjoying the benefits of a flexible work schedule and a fulfilling role that truly makes a difference.
Contact Details:
Michael Page Business Support Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page Business Support Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page Business Support Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page Business Support Careers:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page Business Support Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page Business Support Careers!
How to prepare for a job interview at Michael Page Business Support Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
